Program Manager - AI Data Ops for Apps

Meta; Boise (ID); On-site; USD 123,000 - 179,000; Full time

Job summary

Meta in the United States is seeking a Product Data Operations Program Manager within the FoA team to lead cross-functional programs that deliver high-quality data and evaluate AI model performance. You will translate product needs into executable plans, balance AI and human workflows, and own program quality and delivery outcomes with internal and external partners.

You will benchmark AI labelers, calibrate automated judges, develop scalable evaluation datasets, and improve tools, measurement

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of experience in program or project management, operations, consulting, or related role in tech or consumer products.
• Experience independently leading multiple cross-functional programs from scoping through delivery.
• Experience defining success metrics, analyzing data, and translating findings into decisions or operational improvements.
• Experience building relationships and influencing stakeholders without formal authority.
• Experience communicating program plans, results, risks, and recommendations to operational teams and leadership.
• Experience developing or improving repeatable processes in ambiguous, fast-paced environments.
• Experience using Excel or Google Sheets for analysis, tracking, and reporting.

Responsibilities

• Own multiple data labeling, expert human review, and AI evaluation programs end-to-end, including requirements, milestones, dependencies, risks, and delivery plans.
• Partner with Product, Engineering, Research, and Data Science to translate product objectives into dataset requirements, evaluation criteria, and measurable program outcomes.
• Define and track success metrics for data quality, throughput, turnaround time, and operational efficiency.
• use results to identify gaps and drive improvements
• Manage vendor and contractor delivery workflows and performance, including task instructions, calibration, quality reviews, and issue resolution
• Design and improve human-driven evaluation processes to assess model outputs, identify recurring failure patterns, and provide actionable feedback to product and engineering partners
• Identify, pilot, and scale LLM-assisted labeling and AI-enabled operational workflows, measuring efficiency gains and validating quality through human review and clear escalation criteria
• Develop reusable intake templates, tracking mechanisms, and process playbooks that improve the consistency and scalability of program delivery
• Identify tooling and measurement gaps, define requirements with cross-functional partners, and drive adoption of solutions within owned programs
• Analyze operational data and evaluation findings to recommend improvements to products, datasets, and workflows
• Align stakeholders on priorities and trade-offs, communicate progress and risks, and resolve cross-functional blockers to keep programs on track

Skills

Program management

Cross-functional collaboration

Data analysis

SQL

AI tools in workflows

Education

Bachelor's degree in a related field

Tools

Excel / Google Sheets

Job description

Meta in the United States is seeking a Product Data Operations Program Manager within the FoA team to lead cross-functional programs that deliver high-quality data and evaluate AI model performance. You will translate product needs into executable plans, balance AI and human workflows, and own program quality and delivery outcomes with internal and external partners.

You will benchmark AI labelers, calibrate automated judges, develop scalable evaluation datasets, and improve tools, measurement