Program Manager: 26-02258

Akraya, Inc.; Hoboken (NJ); Hybrid; USD 135,000 - 139,000; Full time

Job summary

Akraya, Inc. is seeking a Readiness Program Manager in Hoboken, NJ to orchestrate an integrated launch and readiness strategy for a new moderation platform. You will coordinate across product, policy, operations, and other departments to ensure day-one readiness and adoption.

The role calls for proven cross-functional alignment, experience in managing readiness plans, and strong communication with stakeholders. This is a 6-month contract (W2) with hybrid on-site work in Hoboken.

Qualifications

• Experience in program management and cross-functional readiness initiatives.
• Strong communication and stakeholder engagement skills.
• Experience with large-scale technology platform rollouts.

Responsibilities

• Develop and manage the integrated launch and readiness strategy.
• Coordinate readiness activities across Product, Policy, PMM, RevOps, Engineering, Legal, Compliance.
• Lead stakeholder discovery sessions to identify readiness needs and adoption risks.
• Develop and maintain business readiness criteria and track completion.
• Coordinate training and enablement plans with TED and SMEs.

Skills

Program Management

Cross-Functional Collaboration

Stakeholder Management

Risk Management

Change Management

Job description

Primary Skills: Program Management (advanced), Cross-Functional Collaboration (advanced), Stakeholder Management (advanced), Risk Management (intermediate), Change Management (intermediate)

Duration: 6 Months (Possible Extension)

Contract Type: W2 Only

Location: Hoboken, NJ (#LI-Hybrid)

Pay Rate: $65-67/hr on W2 basis

JOB SUMMARY

This role is critical for integrating various teams to ensure a smooth launch and widespread adoption of a new moderation platform. You will orchestrate a comprehensive readiness strategy, coordinating efforts across product, policy, operations, and other departments. The primary goal is to prepare the organization to effectively utilize and support the new system from day one.

JOB RESPONSIBILITIES

Readiness Strategy and program integration

• Develop and manage the integrated launch and readiness strategy that aligns all readiness workstreams toward successful Moderation hub rollout.
• Develop and maintain the integrated Launch & Readiness Strategy and plan.
• Define the overall readiness approach, sequencing, milestones, and governance model.
• Translate launch objectives into coordinated work across Training, Communications, Business Readiness, and Technical Readiness.
• Facilitate cross-functional planning to define launch activities and resolve gaps.
• Establish readiness criteria and facilitate launch checkpoints.
• Proactively identify risks to launch and readiness and work with functional owners to develop mitigation plans.
• Coordinate readiness activities across Product, Ad Policy, PMM, RevOps, TED, Engineering, Legal, Compliance, and other stakeholder groups.

Business Readiness

• Ensure the business is prepared to operate successfully in the new model on day 1.
• Develop and maintain the stakeholder inventory and stakeholder impact assessment.
• Lead stakeholder discovery sessions to identify organizational impacts, readiness needs, and adoption risks.
• Develop the stakeholder engagement approach and coordinate engagement activities across business teams.
• Partner with functional owners to define business process updates, SOPs, operational support models, reporting needs, and escalation paths.
• Develop and maintain business readiness criteria and track completion across impacted organizations.
• Coordinate business readiness reviews and facilitate cross-functional issue resolution.
• Develop and coordinate the hypercare approach, including office hours, support processes, issue tracking, and transition planning.
• Monitor adoption following launch and identify opportunities for continuous improvement.

Training & Enablement

• Ensure impacted users are prepared to successfully adopt Moderation Hub.
• Conduct training needs assessments across impacted stakeholder groups.
• Partner with business groups to develop the overall training strategy, curriculum framework, and rollout approach in partnership with TED and business SMEs.
• Partner with business groups to role-based learning paths and recommend appropriate enablement methods for different user populations.
• Build and maintain the integrated training plan and schedule.
• Coordinate development of training materi

Must Have Skills

• Proven ability to drive cross-functional alignment.
• Experience in developing and managing readiness plans.
• Strong communication and stakeholder engagement skills.

Industry Experience Required

Experience in large-scale technology platform rollouts across diverse business functions is highly preferred.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.