Program Manager 1 (Supportive Housing)

DePaul; City of Rochester (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO & Paid Holidays

403B with Employer Match

Employee Assistance Program

Staff Recognition Program

Employee Discount Program

Job summary

DePaul in Rochester, NY seeks a Program Manager 1 (Supportive Housing) to oversee the supportive housing site, supervise staff, and ensure quality care for tenants. You will work with referral agencies, assist with financial certifications, and coordinate housing plans while representing DePaul to county and SPOA bodies.

Responsibilities include budgeting, reporting, staff training, tenant intake, lease coordination, and cross-team collaboration to meet DePaul standards.

Qualifications

• Bachelor’s degree in psychology or human services plus two years of experience with a special needs population and supervisory experience preferred.
• Associate’s degree in Human Services plus three years of experience with a special needs population and supervisory experience preferred.
• High School diploma or GED plus five years of experience with a special needs population and supervisory experience preferred.

Responsibilities

• Represent DePaul at Continuum of Care and County SPOA meetings.
• Market the Supportive Housing program throughout the County and with referral agencies.
• Oversee, supervise, and evaluate program staff and maintain tenant housing records.
• Ensure budget adherence, handle program expenditures, and assist with lease processes.
• Coordinate tenant intake, housing support plans, and monthly resident contact.
• Develop positive relationships with community service agencies and government units.

Education

Bachelor’s degree in psychology or human services field plus two years of experience working with a special needs’ population (one year of supervisory experience preferred)

Associate’s degree in the Human Service field plus three years of experience working with a special needs’ population (one year of supervisory experience is preferred)

High School diploma or GED plus five years of experience working with a special needs’ population (one year of supervisory experience preferred)

Job description

Overview

The Program Manager 1 (Supportive Housing) is responsible for the oversight of the DePaul Supportive Housing designated site. This includes managing all aspects of the program, including ensuring quality care for the tenants, the effective supervision of staff and completing the necessary reporting requirements. Program Manager is a primary marketer of the program and is responsible for creating and maintaining relationships with all referral agencies. Must also be able to speak knowledgeably about the community units to help market them. Offers prompts and advice to program applicants regarding financial applications or recertifications. Program Manager takes lead on social activities that are available to both program and community tenants. The Program Manager is the DePaul representative to the county OMH office, SPOA, and the CoC. Must foster an environment where a small team of staff pitch in to help with duties that cross over to make sure both the program and property side of the site function to DePaul standards.

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits (see below)
• Pay range for this position is $25.00-$26.50/hour

Responsibilities

Duties & Responsibilities:

• Represent DePaul at Continuum of Care meetings.
• Represent DePaul at County SPOA meetings.
• Market the Supportive Housing program throughout the County.
• Work in collaboration with DePaul Compliance to help potential tenants understand financial certification process and assist with gathering documentation when necessary.
• Responsible for the oversight, supervision, and evaluation of program staff.
• Ensure that appropriate tenant records are maintained including the formulation of a housing support plan for each tenant.
• Adheres to and oversees program budget and reviews them for accuracy including the approval of all program expenditures per agency protocol.
• Responsible for the hiring of program staff.
• Ensure that staff are properly trained and evaluated, including attending any required trainings.
• Responsible for submitting periodically required reports and necessary statistics to oversight agencies.
• Develops positive working relationship with various community service agencies including the local government unit.
• Oversee the referral process for evaluation and intake of all potential program tenants.
• Assume coverage of tenants or see to it that coverage is provided when direct care staff are not available.
• Ensure that all housing resources are available to all tenants.
• Ensure that all staff adhere to person centered philosophies and practices.
• Ensure that staff initiates direct contact with the tenant on at least a monthly basis for the purpose of reviewing and discussing their current living environment.
• Assist the tenant when necessary to settle housing related disputes with the landlord.
• Additional supervisory responsibilities as necessary.
• Assist tenants in contacting landlord, verifying income for lease renewals, and negotiating lease agreements when necessary.
• Ensure that office and program supplies (furniture, housing supplies) are adequate to meet program needs.
• Perform any other duties necessary for the effective and efficient operation of the program.

Qualifications

Must meet one of the following three criteria.

• Bachelor’s degree in psychology or human services field plus two years of experience working with a special needs’ population (one year of supervisory experience preferred).
• Associate’s degree in the Human Service field plus three years of experience working with a special needs’ population (one year of supervisory experience is preferred).
• High School diploma or GED plus five years of experience working with a special needs’ population (one year of supervisory experience preferred).

• Clean/valid NYS driving record as outlined in DePaul’s personnel policy. The use of one’s personal vehicle is also a requirement.

Benefits

This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.