SRO Residential Services Coordinator 3

DePaul; Buffalo (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO & Paid Holidays

Job summary

DePaul is seeking a compassionate mental health professional to join Kensington Square, a CR-SRO program in Buffalo, NY. The Residential Services Coordinator 3 will support residents through individualized planning, recovery-oriented services, and advocacy to enhance autonomy and quality of life.

The role involves coordinating care, conducting service plan reviews, and collaborating with health providers. Benefits include comprehensive coverage and competitive wages; schedule is Fri-Tues with

Qualifications

• Bachelor’s degree in Human Services with at least 1 year of experience.
• Associates degree in Human Services with at least 3 years of related experience.
• High School diploma / GED with at least 5 years of related experience.
• Clean/valid New York State driving record required, age 18+.

Responsibilities

• Tour prospective residents with Management for admissions input.
• Develop comprehensive, person-centered service plans and coordinate related services.
• Conduct quarterly service plan reviews with residents and support teams.
• Provide recovery-oriented supports and skills training per OMH standards.
• Maintain accurate resident files and progress notes; update plans accordingly.
• Schedule and arrange annual physicals, exams, and medical appointments with transportation.
• Collaborate with Health Home Care Manager and community providers for continuity of care.
• Monitor resident mental health and well-being in collaboration with clinical providers.
• Assist with daily living skills, meal preparation, laundry, and shopping for residents.
• Support residents in building healthy family and community connections and plan recreational activities.
• Assist Medication Coordinators with supervising medications and dining room duties when needed.

Education

Bachelor’s degree in Human Services

Associates degree in Human Services

High School diploma / GED

Clean NYS driving record

Job description

Overview

Kensington Square, a DePaul Community Residence-Single Room Occupancy (CR-SRO) Program, is looking for a passionate mental health professional to join our team! The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education to the residents in the program by assisting them with the development of and individualized service plan and then performing and coordinating the services and functions necessary to enhance the resident’s autonomy, quality of life and recovery process.

Why work for DePaul?

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits and competitive wages
• Pay range for this position is $23.75 - $24.35/hour

Responsibilities

• Works with the Management staff to provide perspective residents with tours and lunch visits and then provides input to the Admission / Management team with regard to the individual’s acceptance in to the program.
• Ensure that each resident receives comprehensive service planning in a person-centered approach during the resident’s tenure with the program. This includes the delivery of recovery-oriented services and on-going discharge planning practices. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the NYS Office of Mental Health (OMH).
• Conduct / complete quarterly service plan reviews with the resident and his / her support team in an effort to ascertain the resident’s progress and to make revisions / updates to the plan when necessary.
• Provides teaching, monitoring and recovery-oriented supports to residents in accordance with OMH 595 including the following rehabilitative services; Assertiveness / Self Advocacy Training, Community Integration / Resource Development, Daily Living Skills Training, Health Services Education, Medication Management and Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services and Symptom Management.
• Observe, monitor, document and report resident behaviors as well as their progress in accordance with agency standards.
• Maintain accurate and timely resident files, including the documentation of progress notes, the updating of service plans, the maintenance of psychiatric and medical records, as well as other pertinent information relating to the resident.
• Ensures that annual appointments for physicals, eye exams, medical specialist appointments (such as OB / GYN appointments) and dental appointments are scheduled and ensures that transportation is arranged for these appointments when necessary.
• Works collaboratively with the Resident’s Health Home Care Manager and other community service providers to ensure continuity of care for each individual.
• Serves as a key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual’s mental health and well-being.
• Provides direct assistance to the residents with regard to daily living skill training including the upkeep of resident rooms, training in the areas of preparing simple meals and assistance with laundry when indicated.
• Helps residents plan for the purchasing of clothes and other necessities.
• Works with residents to encourage a healthy connection with family and communities and to develop new supports and interests.
• Coordinates and participates in resident’s recreational activities when indicated.
• Assists the Medication Coordinators with the supervision of resident medications when necessary and assumes dining room responsibilities during breakfast when assigned.
• Provide safe transporting of residents when necessary.
• Respects and maintains resident confidentiality and demonstrates a caring positive attitude toward all residents (as per respect policy), staff, guests, family members and service providers.
• Follow all safety rules and regulations for self, residents and staff.
• Attend staff meetings and trainings as required by supervisor.
• Works as a member of the residential team for each resident and give relevant input for treatment / support team meetings and continued stay reviews.
• Performs any other duties necessary for the effective operation of the program and / or the well-being of the residents.

Qualifications

Education and Experience: Needs to meet one of the following three criteria:

A. Bachelor’s degree in Human Services field plus at least one (1) year of experience working in a Human Services field.

B. Associates degree in a Human Services field plus at least three (3) years of related experience working in aHuman Services field.

C. High School diploma / GED plus at least five (5) years of experience working in a HumanServices field.

*In addition to the above criteria this position also requires a clean/valid New York State driving record as outlined in DePaul’s personnel policy. Must be at least Eighteen (18) years of age.

Work Environment

The schedule for this position is Friday-Tuesday, varied hours.

Benefits

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.