Program Manager

Rural Metro Fire Department; Weatherford (OK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Career advancement opportunities

Job summary

Rural Metro Fire Department in Weatherford, Oklahoma seeks a Program Manager to lead high-quality patient care through effective management and team-building. The role demands oversight of clinical staff, budget development, and strong customer relations to enhance service delivery.

The ideal candidate should have relevant healthcare experience, a bachelor's degree, and demonstrated leadership abilities. Join us to contribute positively to patient outcomes and team efficiency.

Qualifications

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner.
• One year of management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.

Responsibilities

• Provides leadership and guidance for the team and budget development.
• Directly manages the base clinical crew and oversees performance management.
• Acts on customer relations and manages base marketing and public relations.

Skills

Leadership

Problem solving

Communication

Team building

Education

Bachelor's degree or equivalent knowledge

Job description

JOB SUMMARY

Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

A. Base Leadership

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).

B. Crew Management

• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience:

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education:

• Bachelor's degree or equivalent knowledge and experience preferred.

Candidate must live within 70 miles of this location.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.