Program Manager - Located in Farmington, MO

Air Evac Lifeteam; Farmington (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Air Evac Lifeteam in Farmington, MO seeks a Program Manager to lead base operations, ensuring high quality patient care and safety. Responsibilities include budgeting, staff leadership, and CAMTS compliance, with close collaboration across nursing, flight and medical crews.

The role emphasizes effective problem solving, process improvement and strong communication to support service delivery and team performance.

Qualifications

• Must have leadership experience in a healthcare or operations setting.
• Experience designing, executing and measuring business and marketing plans.
• Strong verbal and written communication skills; ability to coach and evaluate staff.

Responsibilities

• Lead base operations with a focus on patient care quality and safety.
• Manage base budgets, financial planning and variance analysis.
• Oversee hiring, performance evaluations and staff development.
• Ensure CAMTS compliance and company SOP adherence.
• Coordinate and lead local leadership team meetings and community relations.

Skills

Leadership

Budgeting

Customer service

Communication

Team building

Education

Bachelor's degree

Job description

The Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

Located in Farmington, MO

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

• Base Leadership:
• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Crew Management:
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills
• Basic computer skills

Requirements

• Must live within 70 miles of base location
• Must be able to pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?

As a leader in air medical care, AirEvac is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.