Program Manager

Global Medical Response; Hamilton Town (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Global Medical Response seeks a Program Manager to lead and coordinate patient-focused air transport operations, ensuring safe, efficient service in line with SOPs and protocols. The PM will drive team leadership, problem solving and performance improvements to deliver high-quality care.

The role emphasizes budgeting, customer relations and service delivery while maintaining CAMTS standards and regulatory compliance within the base team and operations.

Qualifications

• Experience as a registered nurse, paramedic or respiratory care practitioner preferred.
• One year of management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Responsibilities

• Provide team leadership and guide base operations and service delivery.
• Participate in hiring and performance evaluations for base staff.
• Ensure compliance with company standards and CAMTS regulations.
• Develop and manage annual base budgets and financial plans.
• Improve customer relations, contracts, marketing and service delivery.

Skills

RN

Paramedic

Respiratory care

Leadership

Communication

Budgeting

Education

Bachelor's degree or equivalent

Job description

TheProgram Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP's and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).

Crew Management

• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for "customer listening" to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base's service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience:

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education:

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills
• Basic computer skills

Requirements

• Must live within 70 miles of base location
• Must be able to pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?As a leader in air medical care, AirEvac is one ofGlobal Medical Response<'s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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