Program Manager

Woodward-Community-Based-Services; Urbandale (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Long-Term Disability

Paid Time Off

Paid birthday off

Employee Educational Assistance

Employee Assistance Program (EAP)

Wellness Program

Parental Leave

Daily Pay

Job summary

Woodward Community Based Services is seeking a Program Manager to lead our Adult Habilitation (HAB) program and oversee HAB homes. You will supervise Team Leads and Direct Support Professionals, coordinate staffing needs, and ensure high-quality, person-centered services are delivered consistently.

You will work to maintain documentation accuracy, support clinical staff with individual service plans, and promote accountability and teamwork across the program.

Qualifications

• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to supervise and support employees in a fast-paced human services environment.
• Ability to travel locally between HAB homes, the office, and community locations.
• Flexibility to work outside standard hours, including evenings and weekends.

Responsibilities

• Oversee day-to-day HAB home operations and maintain safe, structured, quality services.
• Supervise, coach, and support Team Leads and Direct Support Professionals.
• Assist with staffing, scheduling, call-in coverage, and changing program needs.
• Monitor documentation, service notes, logs, incident reports, and other records for accuracy.
• Review incidents and ensure appropriate follow-up.
• Support implementation of individual service plans and behavioral supports with clinical staff.

Skills

Leadership

Communication

Organization

Problem-solving

Travel locally

Education

High school diploma or GED

Job description

Description

Woodward Community Based Services (WCBS) is seeking a Program Manager to lead and oversee our Adult Habilitation (HAB) program. This position is a great fit for someone who can lead people, solve problems, stay organized, and keep programs moving, even when the day doesn’t go exactly as planned. As Program Manager, you’ll oversee HAB homes and support Team Leads and Direct Support Professionals in providing consistent, high-quality, person-centered services.

What You’ll Do

• Oversee the day-to-day operations of HAB homes and help maintain safe, structured, quality services.
• Supervise, coach, and support Team Leads, including providing guidance and addressing performance concerns.
• Help maintain appropriate staffing by supporting scheduling, call-in coverage, and changing program needs.
• Monitor required documentation, service notes, logs, incident reports, and other program records for accuracy and timeliness.
• Review incidents, identify concerns, and ensure appropriate follow-up occurs.
• Support implementation of individual service plans and behavioral supports in collaboration with clinical staff.
• Communicate effectively with members, guardians, families, case managers, and other treatment team members.
• Identify and address staffing, documentation, service delivery, and other operational concerns.
• Promote accountability, teamwork, and person-centered care throughout the program.
• Ensure program operations comply with company policies and applicable state and federal requirements. HAB Program Manager

What We Offer

For eligible full-time employees:

• Medical, dental, vision, and life insurance after 30 days
• Short-Term and Long-Term Disability
• Supplemental insurance options
• Paid Time Off (PTO)
• Paid birthday off
• Employee Educational Assistance
• Employee Assistance Program (EAP)
• Wellness Program
• Parental Leave
• Daily Pay

At WCBS, we believe strong leadership creates strong teams and better outcomes for the people we serve. We’re looking for a Program Manager who leads with accountability, communicates openly, and supports staff in providing quality, person-centered care. Making a Difference One Life at a Time

Requirements

• High school diploma or GED.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to effectively supervise and support employees in a fast-paced human services environment.
• Ability to travel locally between HAB homes, the office, and community locations.
• Flexibility to work outside standard business hours as program needs require, including evenings, weekends, adjusted schedules, and on-call responsibilities.