Program Manager

Woodward Community Based Services; Urbandale (IA); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO

Birthday off

Educational assistance

EAP

Wellness program

Parental leave

Daily Pay

Descripción de la vacante

Woodward Community Based Services in Urbandale, IA is seeking a Program Manager to lead the Adult Habilitation (HAB) program. You will oversee HAB homes and support Team Leads and Direct Support Professionals to deliver consistent, person-centered services.

You’ll supervise staff, coordinate scheduling, monitor documentation and incident reports, and ensure compliance with state and federal requirements while promoting accountability and teamwork.

Formación

• Strong leadership abilities and the capacity to supervise staff.
• Clear, professional communication with families, guardians, and colleagues.
• Excellent organization and problem-solving in a fast-paced environment.
• Experience supervising direct support professionals and team leads.
• Ability to travel locally between HAB homes, office, and community sites.

Responsabilidades

• Oversee day-to-day HAB home operations and maintain safe, structured services.
• Supervise, coach, and support Team Leads; address performance concerns.
• Assist with staffing and scheduling; cover call-ins and changing needs.
• Monitor service notes, incident reports, and program documentation.
• Review incidents and ensure proper follow-up actions.
• Support implementation of individual service plans with clinical staff.
• Communicate effectively with members, guardians, families, and case managers.
• Identify and address staffing, documentation, and service delivery concerns.
• Promote accountability, teamwork, and person-centered care.
• Ensure operations comply with company policies and state/federal requirements.

Conocimientos

Leadership

Communication

Organization

Problem-solving

Staff supervision

Scheduling

Travel locally

Educación

High school diploma or GED

Descripción del empleo

Description

Woodward Community Based Services (WCBS) is seeking a Program Manager to lead and oversee our Adult Habilitation (HAB) program. This position is a great fit for someone who can lead people, solve problems, stay organized, and keep programs moving, even when the day doesn’t go exactly as planned. As Program Manager, you’ll oversee HAB homes and support Team Leads and Direct Support Professionals in providing consistent, high-quality, person-centered services.

What You’ll Do

• Oversee the day-to-day operations of HAB homes and help maintain safe, structured, quality services.
• Supervise, coach, and support Team Leads, including providing guidance and addressing performance concerns.
• Help maintain appropriate staffing by supporting scheduling, call-in coverage, and changing program needs.
• Monitor required documentation, service notes, logs, incident reports, and other program records for accuracy and timeliness.
• Review incidents, identify concerns, and ensure appropriate follow-up occurs.
• Support implementation of individual service plans and behavioral supports in collaboration with clinical staff.
• Communicate effectively with members, guardians, families, case managers, and other treatment team members.
• Identify and address staffing, documentation, service delivery, and other operational concerns.
• Promote accountability, teamwork, and person-centered care throughout the program.
• Ensure program operations comply with company policies and applicable state and federal requirements.

What We Offer

For Eligible Full-time Employees

• Medical, dental, vision, and life insurance after 30 days
• Short-Term and Long-Term Disability
• Supplemental insurance options
• Paid Time Off (PTO)
• Paid birthday off
• Employee Educational Assistance
• Employee Assistance Program (EAP)
• Wellness Program
• Parental Leave
• Daily Pay

At WCBS, we believe strong leadership creates strong teams and better outcomes for the people we serve. We’re looking for a Program Manager who leads with accountability, communicates openly, and supports staff in providing quality, person-centered care.

Making a Difference One Life at a Time

Requirements

• High school diploma or GED.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to effectively supervise and support employees in a fast-paced human services environment.
• Ability to travel locally between HAB homes, the office, and community locations.
• Flexibility to work outside standard business hours as program needs require, including evenings, weekends, adjusted schedules, and on-call responsibilities.