Program Manager

Tucuvi; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Team building

Job summary

Tucuvi is seeking a high-impact leader to expand health system partnerships, drive multi-site growth, and shape the repeatable playbook for customer success in US markets.

You will translate customer needs into product priorities, manage end-to-end deployments, and ensure measurable outcomes across care pathways, with substantial travel and close collaboration with our Madrid-based team.

Qualifications

• 8–12 years of relevant experience owning multi-stakeholder programs end to end.
• Experience driving expansion beyond original scope is a plus.
• Growth-minded, not only delivery-focused.

Responsibilities

• Drive account growth, not just delivery.
• Frame the case for leadership at VP level.
• Own translation of workflows between customer and product team.
• Define and measure KPIs that matter.
• Build and maintain VP-level champion relationships.
• Build trust with clinical staff.
• Own feedback loop to Product and Engineering.
• Scale processes with efficiency.

Skills

Strategic account mgmt

Client partnerships

Health system program mgmt

Change management

Clinical workflow redesign

Growth mindset

Project management

Financial storytelling

Job description

At Tucuvi, we help healthcare organizations ensure every patient receives timely high-quality care by augmenting clinical teams with AI.

Our clinical-grade AI Care Management platform automates and orchestrates high-volume workflows end to end, combining autonomous AI agents including LOLA, our Voice Clinical Agent with workflow logic, escalation, documentation, and seamless integration into existing health system infrastructure. Built for trust and clinical reality, Tucuvi is the first Class IIb Software as a Medical Device (SaMD) for Voice AI driven patient management.

Today, we support 50+ care pathways across 80+ healthcare organizations, delivering up to 80% automation of nursing workflows, >90% patient engagement, and improved clinical outcomes. We recently raised $20M in Series A funding to scale across Europe and the US.

CONTEXT

We expand care team capacity by executing agentic voice workflows for pharmacy refill outreach, post-discharge follow-up, care-gap closure, chronic care check-ins, and scheduling, among others. The common thread is high-volume workflows where clinical teams can't keep up with the outreach patients need.

You don't need deep clinical expertise in every pathway. You will be supported by clinical subject-matter experts, Solutions Engineers, and a Product team in Madrid who own protocol design, conversation flows, and escalation logic. What you need is the operating discipline to take what they build, deploy it inside a real health system, prove with data that it's working, and build the case for what comes next.

WHAT YOU'LL DO

Your mission is to turn our US health system partnerships into programs that deliver measurable outcomes, expand into new use cases, and become the reference accounts that open the next ten doors. This role requires up to 25–30% travel for go-lives, strategic reviews, and onsite work with customer teams.

You'll own the full lifecycle of a health system relationship from the first site implementation through multi-site expansion and new use case discovery. You'll work directly with care managers, nurses, call center staff, and pharmacy techs as well as decision-makers from directors to VP-level champions. You're the person the customer calls first, and the person who shapes what they ask for next.

Internally, you'll translate what you learn on the ground into product priorities, expansion strategies, and the evidence that makes our next sale easier. You are the operator who makes the program work and the strategist who makes it grow.

You bring the structure, the rigor, the commercial instinct, and the accountability our customers need to maintain a thriving program.

We're growing rapidly in the US, so you will have room for career progression and development.

WHAT TO EXPECT FURING YOUR FIRST MONTHS WITH US

During the first 3 months: Onboarding and training to get you up to speed on our platform, our workflows, and the accounts you'll own. You'll be running site implementations independently well by month three: kick-off meetings, workflow mapping sessions with clinical staff, platform configuration alongside our clinical and product team, go-live, and first-line support. You'll also be building relationships with the director-level champions who will determine whether these accounts expand.

From month 3 to 6: You will run multiple concurrent deployments and own the KPI reporting cadence for your accounts. You should be able tell the difference between a metric that's noisy and a metric that's telling you something. You're actively identifying where the next use case or site expansion sits and starting to build the case for it using the customer's data.

By month 12: You've driven at least one account expansion beyond the initial scope. You've turned what you learned into a repeatable rollout and growth model. You're the person the customer's VP level leadership trusts to tell them what's working, what isn't, and what to do next and the person our Sales team brings into new opportunities because your accounts are the proof.

RESPONSIBILITIES

Drive account growth, not just delivery.

Frame the case for leadership.

Own the workflow translation between the customer and our product team.

Define and measure the KPIs that matter.

Build and maintain VP-level champion relationships.

Build trust with clinical staff.

Own the feedback loop to Product and Engineering.

Scale with efficiency.

REQUIREMENTS

8–12 years of relevant experience, with a track record of owning complex, multi-stakeholder programs end to end including at least one where you drove expansion or growth beyond the original scope, not just delivered it.

Previous experience in one or more of the following (helpful):

• Strategic account management or client partnership at a healthcare technology or services company
• Health system program management implementation, expansion planning, change management, or process design
• Clinical workflow redesign, care transformation, or process improvement inside a hospital or health system

Growth instinct, not just delivery discipline.

Strong, demonstrable project management skills.

You lead with scoping, not assumptions.

Comfort building a financial narrative.

A self-service-first approach to problem solving.

US-based, with up to 25–30% travel for go-lives, strategic reviews, and onsite work. You'll also work in close partnership with our Spain-based team, bringing a US perspective to Tucuvi as we continue building it into a truly global healthtech company.

WHAT WE’LL ASK YOU TO SHOW US

• A program or customer you grew beyond its original scope what you identified, how you built the case, and what happened
• A project plan you built and ran not one you inherited
• A problem you caught before it escalated, and the signal that tipped you off

THIS IS NOT THE ROLE FOR YOU IF

• You think the job ends at go-live
• You deliver scope but don't look for what comes next
• You aren't interested in helping design a better repeatable playbook for others
• You measure success in tickets closed, not outcomes achieved
• You'd rather escape the hard conversation with clinical staff than have it
• You need to be the domain expert rather than the person who makes domain experts effective

WHAT WE OFFER

$140K–$160K base + variable + equity (based on experience)

Remote work (Boston, NYC, West Coast preferred)

Flexible working hours

Team buildings (at least tw