Program Manager

monarch; Southern Pines (NC); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Professional development

Job summary

Monarch is seeking a Program Manager in North Carolina to supervise staff and support individuals in residential, community, or day program settings. The role emphasizes person-centered planning, assessment, and coordination across teams to achieve personal goals.

The position requires a bachelor’s degree (or higher) and a driver’s license; experience with IDD or mental health supports is valued. Driving/travel may be required, with a 40-hour workweek and standard Mon-Fri schedule.

Qualifications

• Bachelor degree required (experience dependent)
• Two years management experience optional
• Valid driver’s license required

Responsibilities

• Provide supervision and guidance to staff and individuals to enhance quality of life.
• Develop and implement person-centered plans and assess progress.
• Coordinate documentation, reporting, and program operations.
• Hire, train, and supervise staff; conduct performance appraisals as needed.

Skills

Staff supervision

Person-centered planning

Team collaboration

Communication

Education

Bachelor degree

Master degree in Human Services

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday - Friday (8:00am - 5:00pm)

Pay Range Minimum:

$43,888.00

Education We're Looking for:

Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:

• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Not Required
• Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years (Dependent Upon Education - see Job Description) | Required
• Management Experience | 2 Years | Not Required

Additional Details:

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Job Description Summary:

The primary responsibilities of the Program Manager are to provide supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and programs.

What You'll Do:

• Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan. Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with the people we support. Integrate strategies into program plans.
• Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Ensure services and supports that match the person-centered plan and the individual's needs are in place and are fiscally viable. Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes; audits; following through on clinically related issues preventing authorization approval or billing; how to resolve issues locally/regionally; conduct reviews of clinical documentation to ensure that it meets the requirements for the service being provided.
• Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlined by area programs). Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits.
• Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate and complete daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
• Assist with hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective action forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed when necessary.
• Respond effectively and timely to all incidents following agency policies and procedures.
• Maintain a safe working environment for employees and people receiving services.
• Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings a