Residential Team Leader

Monarch; Cornelius (NC); Hybrid; USD 43,000 - 53,000; Full time

Job summary

Monarch in Cornelius, NC is seeking a Residential Team Leader to supervise staff and individuals in residential programs, guiding person-centered plans and ensuring quality of life. You will coordinate assessments, documentation in the EHR, training, and performance reviews, while maintaining compliance with policies and regulations.

Travel and on-call coverage may be required. The role demands a bachelor degree and experience in developmental/disability services, plus a valid US driver’s

Qualifications

• Bachelor degree (Required) with experience serving the target population.
• Experience supervising daily operations in residential programs.
• Experience working with individuals with developmental disabilities or mental health diagnoses.

Responsibilities

• Provide supervision and guidance to staff and individuals supported.
• Develop and monitor person-centered plans and progress.
• Coordinate assessments and documentation in the EHR/medical record.
• Hire, train, and evaluate staff; perform performance actions as needed.
• Ensure safety, compliance with policies, and emergency procedures.
• Respond to incidents and participate in on-call coverage.

Skills

Staff supervision

Leadership

Communication

Team coordination

Documentation

Education

Bachelor degree

Human Services degree (assoc/bach)

Master degree (Human Services)

Tools

EHR

Job description

## Residential Team LeaderApply: Cornelius, NC: Full time: Posted Today: R13093**Scheduled Weekly Hours:**40**Schedule**:Monday-Friday (8:00am-5:00pm) with evenings, weekends, and on-call availability.**Pay Range Minimum:**$47,840.00**Education We're Looking for:**Minimum of a Bachelor Degree (dependent upon experience) (Required)**Certifications We're Looking For:**Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM**Experience We're Looking For:**Experience overseeing daily operations of residential programs | 2 years | Not RequiredExperience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Not RequiredExperience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years (Dependent Upon Education - see Job Description) | RequiredManagement Experience | 3 years | Not Required**Additional Details:****A Qualified Professional (10A NCAC 27G .0104) must have one of the following combinations of education and experience:*** Bachelor degree (non Human Services) with 4 years full time experience with the population served required* Associate or Bachelor degree (Human Services) with 2 years full time experience with the population served required* Master degree (Human Services) with 1 year full time experience with the population served required**Job Description Summary:**The primary responsibilities of the Residential Team Leader is to provide supervision and guidance to both staff and the individuals they support to enhance quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and programs.**What You'll Do:**• Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan. • Identify methods whereby services can be provided using existing community resources whenever possible. • Continuously use person-centered approaches and positive approach strategies when interacting with people we support. Integrate strategies into program plans. • Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Services and supports that match the person-centered plan and the individual’s needs shall be in place and be fiscally viable. • Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided. • Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs). • Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits. • Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate the completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record. • Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services. • Take responsibility for hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective actions forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed as applicable. • Respond effectively and timely to all incidents following agency policies and procedures. • Maintain a safe working environment for employees and people receiving services • Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas • Complete all other relevant responsibilities as assigned by the supervisor. • Driving and travel may be required.