Program Manager

Monarch; Winston-Salem (NC); Presencial; USD 39.000 - 48.000; Jornada completa

Descripción de la vacante

Monarch Healthcare is seeking a Program Manager to supervise staff and guide the individuals supported toward personal goals across residential and community settings. The role emphasizes developing and monitoring person-centered plans and ensuring services meet eligibility criteria.

You will coordinate clinical authorizations, documentation, and audits while supporting hiring, training, and performance management to improve overall care and compliance.

Formación

• Bachelor degree required (non-Human Services with 4 years’ experience or Human Services with 2 years’ experience).
• Experience as Qualified Professional (QP) per NC policy (10A NCAC 27G.0104).
• Proven ability to supervise staff and guide individuals with disabilities.

Responsabilidades

• Provide supervision and guidance to staff and individuals served.
• Develop and monitor person-centered plans and ensure services align with needs and eligibility.
• Maintain clinical authorizations, documentation, and audits across services.
• Coordinate hiring, training, performance reviews, and corrective actions with leadership.
• Respond to incidents per agency policies and ensure safe, compliant operations.

Conocimientos

Staff supervision

Team collaboration

Communication

Educación

Bachelor degree

Master degree in Human Services

QP Certification (10A NCAC 27G.0104)

Descripción del empleo

Scheduled Weekly Hours:40Schedule:Monday - Friday (8:00am - 5:00pm)Pay Range Minimum:$43,888.00Education We're Looking for:Minimum of a Bachelor Degree (dependent upon experience) (Required)Certifications We're Looking For:Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSMExperience We're Looking For:Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Not Required Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years (Dependent Upon Education - see Job Description) | Required Management Experience | 2 Years | Not RequiredAdditional Details:$2,000 Sign On Bonus ($500 at 3 months of continuous employment, $500 at 6 months of continuous employment, $1,000 at 12 months of continuous employment)A Qualified Professional (10A NCAC 27G .0104) must have one of the following:Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience requiredBachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience requiredMaster degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience requiredJob Description Summary:The primary responsibilities of the Program Manager are to provide supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and programs.What You'll Do:• Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan. Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with the people we support. Integrate strategies into program plans.• Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Ensure services and supports that match the person-centered plan and the individual’s needs are in place and are fiscally viable. Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes; audits; following through on clinically related issues preventing authorization approval or billing; how to resolve issues locally/regionally; conduct reviews of clinical documentation to ensure that it meets the requirements for the service being provided.• Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlined by area programs). Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits.• Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate and complete daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.• Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.• Assist with hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective action forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed when necessary.• Respond effectively and timely to all incidents following agency policies and procedures.• Maintain a safe working environment for employees and people receiving services.• Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.• Complete all other relevant responsibilities as assigned by the supervisor.• Driving and travel may be required.Benefits:We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.Make a Difference in Someone’s Life!At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.You Belong at Monarch HealthcareYou deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.Monarch Healthcare is an Equal Opportunity EmployerMonarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.Department:LTSS - Qualified Professional