Program Manager

Smart IMS Inc; Richmond (VA); Hybrid; USD 83,000 - 124,000; Full time

Job summary

CyberThink is seeking a Program Manager in Richmond, VA for a 12-month contract to lead a large-scale banking platform transition. Hybrid work arrangement and collaboration with enterprise stakeholders and technology teams are essential.

The role requires hands-on leadership, strong program management, business process reengineering experience, and certification (PMP, CSM). The successful candidate will align requirements, schedules, and objectives while guiding teams through organizational and

Qualifications

• Extensive program management and enterprise delivery leadership experience.
• Proven track record in large-scale technology transformation initiatives.
• Strong abilities in process mapping, analysis, and reengineering.

Responsibilities

• Lead end-to-end delivery of a complex banking platform transition and modernization program.
• Coordinate activities across multiple divisions, technology teams, finance, and external partners.
• Establish and manage program plans, milestones, schedules, dependencies, risks, and deliverables.
• Facilitate requirements gathering to document comprehensive business and technical needs.
• Support business units in identifying process improvements enabled by new technologies.
• Drive process reengineering and workflow optimization across divisions.
• Ensure stakeholder alignment with regular communication, reporting, and governance meetings.
• Identify and manage risks, issues, dependencies, and scheduling conflicts proactively.
• Monitor program performance to ensure on-time delivery of objectives.
• Partner with teams to support change management and adoption activities.
• Utilize Agile and traditional PM approaches for successful execution.
• Develop executive dashboards, status reports, and program documentation.
• Support governance activities and decision-making across stakeholders.
• Guide teams through organizational and technology-driven change initiatives.

Skills

Program management

Enterprise delivery

Process mapping

Stakeholder management

Agile (Scrum/Kanban)

Risk & dependency management

Executive communication

Education

PMP Certification

CSM Certification

SAFe Certification

CSPO/PSPO/SAFe POPM

Lean Six Sigma / ITIL Foundation

Tools

Jira

Microsoft Planner

SharePoint

Microsoft Teams

Visio

Microsoft Project

Power BI

Job description

Job Title: Program Manager

Duration (Contract): 12 Months

Client Location: Richmond, VA 23219

Location Preference: Hybrid

Job Description:
As a
Program Manager, you will lead a large-scale banking platform transition and business transformation initiative involving multiple divisions, enterprise stakeholders, and technology teams. This role is responsible for coordinating all program activities, managing cross-functional dependencies, overseeing stakeholder engagement, and ensuring the successful implementation of new banking technologies, processes, and operational capabilities.

You will serve as the central point of coordination between business units, technology teams, financial operations stakeholders, and external partners to ensure alignment on requirements, schedules, deliverables, and organizational objectives. The ideal candidate will be a hands-on leader with strong program management expertise, business process reengineering experience, and the ability to guide teams through significant operational and technology changes.

Key Responsibilities:

• Lead the end-to-end delivery of a complex banking platform transition and modernization program.
• Coordinate activities across multiple business divisions, technology teams, finance stakeholders, and external partners.
• Establish and manage program plans, milestones, schedules, dependencies, risks, and deliverables.
• Facilitate requirements gathering sessions to ensure comprehensive business and technical requirements are documented.
• Support business units in identifying process improvements and operational efficiencies enabled by new technologies.
• Drive process reengineering and workflow optimization initiatives across participating divisions.
• Ensure stakeholder alignment through regular communication, status reporting, governance meetings, and executive presentations.
• Proactively identify and manage risks, issues, dependencies, and potential scheduling conflicts.
• Monitor program performance and ensure on-time delivery of project objectives and commitments.
• Partner with business and technical teams to support change management and adoption activities.
• Utilize Agile and traditional project management approaches to support successful program execution.
• Develop executive-level presentations, dashboards, status reports, and program documentation.
• Support governance activities and facilitate decision-making processes across stakeholders.
• Guide teams through organizational, operational, and technology-driven change initiatives.

Required Skills, Experiences, Education, and Competencies:

• Extensive experience in program management, enterprise delivery, product ownership, IT modernization, or related leadership roles.
• Proven experience leading large-scale, high-visibility technology transformation or modernization initiatives.
• Strong experience with process mapping, business process analysis, and process reengineering.
• Demonstrated ability to drive on-time delivery through effective milestone management, dependency tracking, and stakeholder coordination.
• Experience managing complex programs involving multiple business units, technology teams, and external vendors.
• Strong facilitation, communication, stakeholder management, negotiation, and executive presentation skills.
• Knowledge of Agile methodologies including Scrum and Kanban.
• Experience using Agile work management tools such as Jira, Microsoft Planner, or similar platforms.
• Proficiency with Microsoft Office Suite, SharePoint, Microsoft Teams, Visio, Microsoft Project, and Power BI.
• Hands‑on leadership style with the ability to support teams through significant business and technology changes.
• Ability to maintain confidentiality, demonstrate professionalism, exercise sound judgment, and work independently.
• Active PMP (Project Management Professional) certification required.
• Certified ScrumMaster (CSM) certification required.
• SAFe certification preferred.
• Experience with banking platforms, financial systems, cash management solutions, Oracle ERP, or similar enterprise platforms is preferred.
• Experience with revenue collection processes, treasury operations, cash management cycles, or financial transaction systems is highly desirable.
• Additional certifications such as CSPO, PSPO, SAFe POPM, Lean Six Sigma, ITIL Foundation, or other Agile/Product Management credentials are a plus.
• Excellent organizational, analytical, problem-solving, and leadership skills with the ability to manage multiple priorities in a fast‑paced environment.

The hourly range for roles of this nature are $60.00 to $90.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.