Program Manager (Cards and Financial Domain)

ZScale LLC; Berkeley Heights (NJ); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading IT services firm is seeking an experienced Program Manager with 12-16 years in IT, particularly in the Cards/Financial domain. You'll oversee various programs ensuring efficient execution and strategic alignment, leading diverse teams towards meeting client objectives. Strong leadership, project management skills, and proficiency in tools like Jira and Microsoft Project are essential. The role requires excellent communication abilities to manage expectations and stakeholders effectively, making it ideal for candidates looking to make a significant impact.

Qualifications

• 12 - 16 years of overall IT experience, preferably in Cards/Financial Domain.
• Strong leadership and project management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee program lifecycle from initiation to delivery.
• Manage program scope, schedule, budget, and quality.
• Coordinate across teams to develop plans and goals.

Skills

Leadership skills

Time management

Interpersonal skills

Risk management

Financial management

SDLC understanding

Agile principles knowledge

Education

Certification in program management (e.g., PMP, PgMP)

Tools

Microsoft Project

Jira

Confluence

Job description

Program Manager (Cards and Financial Domain)

Title: Program Manager (experience with preference in Cards/ Financial Domain)

Experience: 12-16 years

Duration: 12+ months (with high potential for extension)

Location: Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)

Work Authorization: H1B, H4-EAD, GC & USC (No OPT/CPT)

Valid Passport#: mandatory for submission

LinkedIn: required

Interview Pattern: 2 rounds of Client interview

Summary of Position

Seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross‑functional teams, drive program strategy, represent the steering committee, and foster collaboration to achieve end client and organizational objectives and goals.

Candidate should be able to harvest client relationships, and span across areas like program planning, management, operation, overseeing all workstreams/ diverse project teams for the overall functioning of the Program.

Overall IT experience of 10+ years. Of which at least 8+ years of experience in Banking and Financial Industry with good exposure to the cards domain. Good communication English and excellent interpersonal skills to be able to manage diverse teams.

Major Activities

PM (70%)

• Program Strategy and Planning:
  • Develop and execute program strategies, aligning with business objectives.
  • Conduct market analysis, competitor research, and stakeholder engagement.
• Program Management:
  • Oversee program lifecycle, from initiation to delivery.
  • Manage program scope, schedule, budget, and quality.
• Stakeholder Management:
  • Communicate program progress, risks, and issues to stakeholders.
  • Build and maintain relationships with executives, customers, and partners.
• Process Improvement:
  • Develop and implement process improvements.
  • Ensure compliance with organizational policies and procedures.

Operational (20%)

• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Resolve conflicts

Delivery and Senior Leadership (10%)

• Be a candid representation to Delivery organization and jointly represent escalation from clients
• Work in parallel with the Project Managers and ensure that the Client expectations are met
• Leading Steer Co Meetings and preparing material for presentations

Details on Roles and Responsibilities

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow‑up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
• Produce high‑quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow‑up clients Communications, leadership meetings
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics, Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughout the project execution
• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
• Oversee Change Management
• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
• Work with operations (hiring, HR others) to ensure smooth resource ramp‑up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 - 16 years of overall IT experience with a preference in Cards/ Financial Domain
• Strong Leadership skills with knowledge of project management
• Excellent Time Management and Financial Management
• Exceptional interpersonal skills
• Ability to plan in a rapidly changing environment and provide guidance as required
• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
• Excellent verbal and written communication skills to communicate complex issues to multiple audience
• Communicate timelines and expectations to Technical and Business Staff
• Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
• Certification in program management (e.g., PMP, PgMP) preferred.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Project Management and Information Technology

Industries

IT Services and IT Consulting