Program Manager

Reno; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Reno seeks a dependable Program Manager to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

The PM will maintain files, handle EMR systems, coordinate onboarding, and collaborate with departments. This is an on-site role in Reno, NV, offering engagement with diverse teams and direct impact on center operations.

Qualifications

• High school diploma or equivalent and at least two years of administrative experience.
• Ability to multitask, prioritize, and manage competing deadlines.
• Strong communication and problem-solving skills with staff and families.

Responsibilities

• Maintain office supplies and keep the office organized.
• Answer phones, greet visitors, and support front-office tasks.
• Prepare and send emails, letters, forms, and other documents.
• Manage meeting schedules, appointments, and conference room calendars.
• Maintain accurate digital and physical filing systems.
• Support onboarding and orientation materials for new staff.
• Collaborate with other departments and external partners.
• Manage client referrals, intakes, discharges, and registration packets.
• Obtain insurance authorizations and assist with claim denials.
• Ensure all client paperwork is complete and accurate.
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops).
• Approve client billing, staff timesheets, and PTO for payroll processing.
• Assist with workers’ compensation reporting and documentation.
• Support hiring needs and assist with interviews.
• Communicate with families regarding scheduling and paperwork.
• Assist with staff/client scheduling and assignments.
• Complete monthly chart audits and quarterly fire drill audits.
• Work with VP of Operations on budgets and billable hours.
• Other duties as assigned

Skills

Multitasking

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

CentralReach EMR

Office Email/Calendar

iPads/Laptops

Job description

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

Responsibilities

• Maintain office supplies and keep the office organized
• Answer phones, greet visitors, and support front-office tasks
• Prepare and send emails, letters, forms, and other documents
• Manage meeting schedules, appointments, and conference room calendars
• Maintain accurate digital and physical filing systems
• Support new employee onboarding and prepare orientation materials
• Collaborate with other departments and external partners
• Manage client referrals, intakes, discharges, and registration packets
• Obtain insurance authorizations and assist with claim denials
• Ensure all client paperwork is complete and accurate
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)
• Approve client billing, staff timesheets, and PTO for payroll processing
• Assist with workers’ compensation reporting and documentation
• Support hiring needs and assist with interviews
• Communicate with families regarding scheduling and paperwork
• Assist with staff/client scheduling and assignments
• Complete monthly chart audits and quarterly fire drill audits
• Work closely with the Vice President of Operations on budgets and billable hours
• Other duties as assigned

Requirements

High school diploma or equivalent and at least two years of administrative experience.