Program Manager

Reno Children's Center; Reno (NV); On-site; USD 45,000 - 70,000; Full time

Job summary

Reno Children’s Center is seeking a dependable Program Manager to support daily operations, assist families, and manage scheduling. The role emphasizes multitasking, communication, and problem-solving within a busy clinical office environment.

This on-site position requires collaboration with staff and leadership, managing EMR systems and payroll-related tasks while ensuring smooth daily operations for the center.

Qualifications

• High school diploma or equivalent.
• At least two years of administrative experience.

Responsibilities

• Maintain office organization and supplies.
• Answer phones and support front-office tasks.
• Manage scheduling and calendars for staff and rooms.
• Support onboarding and orientation materials for new employees.
• Coordinate with other departments and external partners.
• Handle client referrals, intakes, discharges, and paperwork.
• Maintain EMR systems and staff devices.
• Approve payroll-related items like PTO and timesheets.
• Assist with budgeting and billable hours with Operations leadership.
• Other duties as assigned.

Skills

Multitasking

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

CentralReach

Job description

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

Responsibilities

• Maintain office supplies and keep the office organized
• Answer phones, greet visitors, and support front-office tasks
• Prepare and send emails, letters, forms, and other documents
• Manage meeting schedules, appointments, and conference room calendars
• Maintain accurate digital and physical filing systems
• Support new employee onboarding and prepare orientation materials
• Collaborate with other departments and external partners
• Manage client referrals, intakes, discharges, and registration packets
• Obtain insurance authorizations and assist with claim denials
• Ensure all client paperwork is complete and accurate
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)
• Approve client billing, staff timesheets, and PTO for payroll processing
• Assist with workers’ compensation reporting and documentation
• Support hiring needs and assist with interviews
• Communicate with families regarding scheduling and paperwork
• Assist with staff/client scheduling and assignments
• Complete monthly chart audits and quarterly fire drill audits
• Work closely with the Vice President of Operations on budgets and billable hours
• Other duties as assigned

Requirements

High school diploma or equivalent and at least two years of administrative experience.