Program Manager

American International Group; Philadelphia (Philadelphia County); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Program Manager, where you'll play a vital role in transforming risk management. This position offers the chance to develop your skills in underwriting, marketing, and portfolio management across diverse industries. You'll work closely with various teams, ensuring programs meet profitability objectives while providing exceptional service to clients. With a strong commitment to employee development and a culture of inclusion, this innovative firm is dedicated to helping you grow professionally while making a significant impact in the insurance industry. If you are a motivated problem solver with a passion for collaboration, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

Flexible Work Arrangements

Diversity and Inclusion Programs

Qualifications

• 10+ years of experience in commercial underwriting with a focus on multi-line packages.
• Strong communication and analytical skills are essential.

Responsibilities

• Manage underwriting, marketing, and portfolio management for assigned programs.
• Collaborate with various departments to ensure program profitability.

Skills

Commercial Underwriting Experience

Multi Line Package Management

Communication Skills

Analytical Skills

Relationship Management

Problem Solving

Flexibility

Education

Bachelor's Degree in Business or related field

Tools

AIG Policy Rating Platforms (Cover-All)

Analytical Tools

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Program Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The Program Manager reports directly to the Vice President - Programs Team Leader. As a highly motivated, results-oriented problem solver who exemplifies a willingness to be flexible, learn on the job, and maintain a “can do” attitude you will be responsible for the underwriting, marketing and portfolio management of each assigned Program. You will have a unique opportunity to experience various industries and classes of business across a very diverse programs portfolio. Not only will you gain multi-faceted experience in terms of package line of business (not just Property or just Casualty), you will also get multi-functional experience – in addition to underwriting, you will gain knowledge and have the opportunity to lead in other functional areas like operations, compliance, claims, etc.

What you need to know:

• Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives. 
• Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.
• Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives through monitoring of renewals, rate targets, retentions, trends, lost business, etc. on a monthly basis.
• Understanding each assigned program: the industries and their exposures to loss, updating program ‘eligibility’ and coverages afforded as needed to minimize adverse exposures to unanticipated loss. 
• Actively identify training opportunities at the Program Administrator level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.
• Demonstrating an understanding of industry changes and potential impact by LOB through clearly articulated recommendations for actions during the account referral process.
• Ensuring Program Administrator is meeting AIG’s underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings..
• Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.
• Actively participating in new program opportunity due diligence reviews and the onboarding and implementation of new programs.

What we're looking for:

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.
• Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.
• Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).
• Working knowledge of ISO, Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis.
• Demonstrated ability to understand and work with analytical tools, reports and technology.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Highly motivated and results-oriented, proven creative problem solver.
• Very strong verbal and written communication skills.
• Travel – 30%

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser:

Functional Area:

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Program Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The Program Manager reports directly to the Vice President - Programs Team Leader. As a highly motivated, results-oriented problem solver who exemplifies a willingness to be flexible, learn on the job, and maintain a “can do” attitude you will be responsible for the underwriting, marketing and portfolio management of each assigned Program. You will have a unique opportunity to experience various industries and classes of business across a very diverse programs portfolio. Not only will you gain multi-faceted experience in terms of package line of business (not just Property or just Casualty), you will also get multi-functional experience – in addition to underwriting, you will gain knowledge and have the opportunity to lead in other functional areas like operations, compliance, claims, etc.

What you need to know:

• Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives. 
• Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.
• Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives through monitoring of renewals, rate targets, retentions, trends, lost business, etc. on a monthly basis.
• Understanding each assigned program: the industries and their exposures to loss, updating program ‘eligibility’ and coverages afforded as needed to minimize adverse exposures to unanticipated loss. 
• Actively identify training opportunities at the Program Administrator level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.
• Demonstrating an understanding of industry changes and potential impact by LOB through clearly articulated recommendations for actions during the account referral process.
• Ensuring Program Administrator is meeting AIG’s underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings..
• Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.
• Actively participating in new program opportunity due diligence reviews and the onboarding and implementation of new programs.

What we're looking for:

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.
• Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.
• Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).
• Working knowledge of ISO, Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis.
• Demonstrated ability to understand and work with analytical tools, reports and technology.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Highly motivated and results-oriented, proven creative problem solver.
• Very strong verbal and written communication skills.
• Travel – 30%

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf

Functional Area:

UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoRisk Specialists Companies Insurance Agency, Inc.