Program Manager

American International Group; Philadelphia (Philadelphia County); On-site; USD 80,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Program Manager, where you will play a pivotal role in managing diverse programs and portfolios. This position offers a unique opportunity to develop your skills in underwriting, marketing, and portfolio management while collaborating with various teams across the organization. With a focus on delivering superior customer service and maintaining strong relationships, you will navigate complex challenges and drive profitability through data-driven decisions. If you are a motivated problem solver with a passion for the insurance industry, this is the perfect opportunity to advance your career in a dynamic environment.

Qualifications

• 10+ years of experience in commercial underwriting and portfolio management.
• Strong communication and relationship management skills are essential.

Responsibilities

• Manage underwriting, marketing, and portfolio management for assigned programs.
• Develop business plans and ensure profitability through data analysis.

Skills

Commercial Underwriting Experience

Relationship Management

Analytical Skills

Communication Skills

Problem Solving

Negotiation Skills

Data Analysis

Knowledge of ISO Products

Tools

Cover-All

Analytical Tools

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Program Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The Program Manager reports directly to the Vice President - Programs Team Leader. As a highly motivated, results-oriented problem solver who exemplifies a willingness to be flexible, learn on the job, and maintain a “can do” attitude you will be responsible for the underwriting, marketing and portfolio management of each assigned Program. You will have a unique opportunity to experience various industries and classes of business across a very diverse programs portfolio. Not only will you gain multi-faceted experience in terms of package line of business (not just Property or just Casualty), you will also get multi-functional experience – in addition to underwriting, you will gain knowledge and have the opportunity to lead in other functional areas like operations, compliance, claims, etc.

What you need to know:

• Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives.
• Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.
• Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives through monitoring of renewals, rate targets, retentions, trends, lost business, etc. on a monthly basis.
• Understanding each assigned program: the industries and their exposures to loss, updating program ‘eligibility’ and coverages afforded as needed to minimize adverse exposures to unanticipated loss.
• Actively identify training opportunities at the Program Administrator level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.
• Demonstrating an understanding of industry changes and potential impact by LOB through clearly articulated recommendations for actions during the account referral process.
• Ensuring Program Administrator is meeting AIG’s underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings.
• Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.
• Actively participating in new program opportunity due diligence reviews and the onboarding and implementation of new programs.

What we're looking for:

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.
• Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.
• Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).
• Working knowledge of ISO, Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis.
• Demonstrated ability to understand and work with analytical tools, reports and technology.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Highly motivated and results-oriented, proven creative problem solver.
• Very strong verbal and written communication skills.
• Travel – 30%