Program Manager

Heart to Heart Residential Services; Arlington (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Heart to Heart Residential Services is seeking a supervisor to oversee operations of group homes, monitor program data, and ensure high-quality care for clients. You will supervise staff, coordinate trainings, attend meetings, and assist with admissions and SIS processes to maintain compliance and strong service delivery.

The role requires coordinating with families, monitoring client charts, and representing the agency in licensing and HCBS-related activities, with a focus on effective

Responsibilities

• Oversees the operations of group homes and personnel
• Reviews and monitors program data collection
• Monitors all client medical charts
• Escalated Staff supervision
• Conduct annual trainings to ensure trainings are up to date
• Attends staff meeting, providing input and ideas
• Maintains communication with family and friends of clients
• Complete quarterly report and annual ISP’s (uploading in WAMS) in a timely manner
• Attend annual ISP meetings
• Attends HSAG meetings/ensure compliance and completes compliance reports
• Attends prescribed training for programs, DBHDS training also
• Attends applicant interviews and performance evaluations
• Attend intake meetings
• Responds to emergency situations as needed
• Performs related duties as assigned
• Participates in Licensing review
• Addresses allegations in Chris
• Acts as liaison, advocate, and coordinator for individuals
• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled
• Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families, and guardians
• Orientation of new employees (DSP Training)
• Present and implement all agency policies and procedures
• Participate in the interviewing and hiring of new staff
• Inform supervisor as needed about pertinent issues
• Attend/chair as needed manager, supervisory and staff meetings; ensure dissemination of all information to staff and others
• Participate in meetings with case managers, assessing potential new clients, client admissions, and SIS

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

WORK SCHEDULE: 32-40 hours a week

The following essential job functions comprise a summary of job duties, requirements, and responsibilities contained in the job description prepared for this position. The job description will serve as the primary document in the selection and hiring process; and constitutes the context for incumbent job performance and evaluation.

Essential Functions

• Oversees the operations of group homes and personnel
• Reviews and monitors program data collection
• Monitors all client medical charts
• Escalated Staff supervision
• Conduct annual trainings to ensure trainings are up to date
• Attends staff meeting, providing input and ideas
• Maintains communication with family and friends of clients
• Complete quarterly report and annual ISP’s (uploading in WAMS) in a timely manner
• Attend annual ISP meetings
• Attends HSAG meetings/ensure compliance and completes compliance reports
• Attends prescribed training for programs, DBHDS training also
• Attends applicant interviews and performance evaluations
• Attend intake meetings
• Responds to emergency situations as needed
• Performs related duties as assigned
• Participates in Licensing review
• Addresses allegations in Chris
• Acts as liaison, advocate, and coordinator for individuals
• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled
• Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families, and guardians
• Orientation of new employees (DSP Training)
• Present and implement all agency policies and procedures
• Participate in the interviewing and hiring of new staff
• Inform supervisor as needed about pertinent issues
• Attend/chair as needed manager, supervisory and staff meetings; ensure dissemination of all information to staff and others
• Participate in meetings with case managers, assessing potential new clients, client admissions, and SIS

Day/ Evening Shift varies