Program Manager

Tek Ninjas; King of Prussia (PA); Hybrid; USD 110,000 - 145,000; Full time

Job summary

TekNinjas in King of Prussia, PA seeks an experienced Program Manager to lead its CDX portfolio, coordinating with IT, Marketing, Legal and executives to drive customer experience improvements.

The role requires 10+ years in program management within a PMO, strong stakeholder management, and agile expertise. Hybrid work with three days in-office and two remote days is offered. Excellent communication skills required.

Qualifications

• 10+ years progressive program/project management experience in PMO environments.
• Proven experience with digital transformation initiatives and customer experience projects.
• PMP certification preferred but not required.
• Proven success managing C-level and executive stakeholder relationships and governance.
• Excellent written and verbal communication with strong presentation skills.
• Experience across matrix organizations and cross-functional teams.

Responsibilities

• Lead end-to-end management of CDX initiatives from conception to delivery.
• Partner with CDX Leadership, IT, Marketing, Legal, Compliance and business stakeholders to align projects with goals.
• Define project scope, timelines, and success metrics while ensuring value delivery.
• Matrix-manage diverse teams including internal staff, contractors, and external vendors.
• Utilize governance frameworks (RACI, RAID) to manage dependencies and portfolio cohesion.
• Develop and maintain comprehensive project plans, budgets, and resource plans.
• Organize and facilitate project meetings across SDLC; delegate tasks and ensure on-time delivery.
• Proactively identify risks and roadblocks and implement mitigations.
• Implement robust reporting to track progress and outcomes for leadership.
• Liaise between IT and business to ensure solutions meet requirements.

Skills

PMO experience

Program management

Stakeholder management

Agile methodologies

Executive communication

Digital transformation

Risk management

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business, Information Technology, Communications, Engineering, or related field

Job description

Job Title: Program Manager
Contract Duration: 6 months with possible extension
Work schedule: M-F Hybrid (4 days a week onsite/1 day remote)

Job Summary

Client is seeking an experienced Program Manager to lead its customer digital experience program portfolio - the digital channels and platforms through which customers interact with the business. The role partners closely with Digital Experience leadership, IT, Marketing, Legal, Compliance, and business stakeholders, and matrix-manages internal staff, contractors, and external vendors to deliver measurable improvements in customer satisfaction and business growth.

Knowledge, Skills and Abilities

• Demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
• Proven program/project management experience.
• Exceptional written and verbal communication skills with strong presentation abilities.
• Proven ability to work effectively across all organizational functions and levels in a matrix environment.
• Experience with emerging digital technologies and their business applications.
• Track record of delivering results in fast-paced, dynamic environments

Program Leadership

• Lead end-to-end management of CDX initiatives from conception through delivery.
• Partner with CDX Leadership, IT, Marketing, Legal, Compliance, and business stakeholders to align projects with strategic goals.
• Define project scope, timelines, and success metrics while ensuring consistent value delivery.
• Matrix-manage diverse teams including internal employees, contractors, and external vendors.
• Utilize and enhance existing program governance frameworks - including RACI, RAID logs, and other tools to manage program dependencies and portfolio cohesion.

Project Execution and Delivery

• Develop and maintain comprehensive project plans, budgets, and resource allocation strategies.
• Organize and facilitate project meetings throughout the software development life cycle.
• Delegate task assignments and ensure timely completion to keep project on schedule and within budget.
• Proactively identify and mitigate risks, dependencies, and potential roadblocks.
• Implement robust reporting frameworks to track progress and communicate outcomes.
• Serve as liaison between IT and business; ensuring technical solutions meet stated business requirements and outcomes.

Communication

• Build and maintain strong relationships with internal and external partners.
• Provide regular project updates and recommendations to executive leadership.
• Champion change management and drive adoption of new functionality and technologies.
• Ensure proper training, communications, and job aids are developed and delivered to employees to support new/enhanced functionality.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Communications, Engineering, or a related field.
• 10+ years of progressive program/project management experience, including demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
• Proven experience with digital transformation initiatives, customer experience optimization, and digital customer journey mapping.
• Strong understanding of agile methodologies, with Project Management Professional (PMP) certification preferred but not required.
• Demonstrated success managing C-level and executive stakeholder relationships, including board or executive governance presentations.
• Exceptional written and verbal communication skills with strong presentation abilities, and the proven ability to work effectively across all organizational functions and levels in a matrix environment.
• Experience with emerging digital technologies and their business applications, and a track record of delivering results in fast-paced, dynamic environments.
• Strong capability in risk management, benefits realization, and cross-program dependency management.

Working Conditions

Hybrid work schedule requiring three days in the King of Prussia, Pennsylvania headquarters (Monda-Thursday), Friday remote. Additional in-office time may be requested for critical meetings.

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.