Program Manager

Horizon Services, Inc; Hayward (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental benefits

PTO and Holiday pay

Retirement benefits after 6 months

Job summary

Horizon Services, Inc. in Hayward, CA is hiring a Program Manager responsible for ensuring high-quality client services and managing a dedicated staff. The successful candidate will hire, train, and oversee direct service teams while maintaining compliance with policies and regulations.

This role requires strong leadership skills, with at least 3 years in a mental health or substance abuse facility. A salary range of $90K-95K is offered based on experience and qualifications alongside a comprehensive benefits package.

Qualifications

• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment facility.
• 2+ years of supervising, managing, and evaluating staff in a similar setting.
• Required CPR/First Aid certification.

Responsibilities

• Hire, train, and develop a high‑performing team.
• Ensure high level of client care and services.
• Maintain compliance with program policies and procedures.

Skills

Team building

Service delivery

Problem solving

Work process optimization

Education

BA/BS, LVN or a combination of related education and experience

Tools

Word

Job description

Sign‑On Bonus for Bilingual Applicants: $2,000 distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment. The bilingual bonus applies to client‑facing positions and will be awarded upon successful completion of the language test.

Job Title

Program Manager

Location

Hayward, CA - Cronin House

ADA/FEHA Compliance Notice

Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations should contact Human Resources.

About Horizon Services, Inc.

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. HSI practices its values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co‑occurring residential programs to support the well‑being of women, men, youth, LGBTQIA+, and BIPOC clients.

Primary Accountabilities & Responsibilities

• Hire, train, and develop a high‑performing Direct Service team.
• Ensure high level of client care and services.
• Maintain safety and security for staff and clients.
• Enforce program policies and procedures and conduct quality assurance and compliance.
• Coordinate and maintain direct service staff schedules, ensuring facility coverage and minimizing overtime.
• Review timecards daily, correct missed punches and approve time‑off requests.
• Provide new‑hire orientation and ongoing training for direct service staff.
• Offer performance feedback and professional development support.
• Maintain compliance with Horizon Services employee handbook.
• Oversee phone answer process and provide reception coverage for client information and referrals.
• Provide schedule coverage for direct service staff as needed.
• Offer on‑call consultation and support during non‑regular hours.
• Manage medication storage, dispensing, training, documentation, and inventory.
• Ensure quality care consistent with regulatory standards and program policies.
• Provide crisis support and de‑escalation of conflict.
• Ensure orientation for all new clients within required timeframe.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.
• Assess, prioritize, and plan case management referrals and facilitate connections to off‑site resources.
• Inspect grounds and facility periodically for security and safety.
• Monitor clients to ensure appropriate supervision.
• Facilitate conflict resolution meetings with staff and clients.
• Maintain punctuality and attendance.
• Enforce and update program policies and procedures.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Resolve client complaints promptly.
• Ensure adequate documentation of services and perform random audits of files.
• Maintain working knowledge of recovery and evidence‑based practices and contract requirements.
• Perform additional supervisory duties as assigned by ADIOP or CPO.

Success Competencies for Position

• Builds Effective Teams – Establishes strong‑identity teams, shared objectives, and a collaborative environment.
• Service Delivery – Provides brief, focused prevention, treatment, and recovery services, applying a person‑based approach.
• Problem Solving – Uses logic and methods to solve difficult problems with effective solutions.
• Optimizes Work Processes – Identifies and creates efficient processes, seeks continuous improvement.

Functional/Technical Skills & Knowledge

• Experience with co‑occurring issues in a residential setting.
• Ability to engage and support clients with challenging behaviors.
• Ability to manage emotions and remain calm and clear under pressure.
• Ability to work individually and as part of a diverse team.
• Experience with evidence‑based practices and de‑escalation techniques.
• Effective cross‑functional communication and judgment.
• Awareness of healthy boundaries with clients.
• Maintain alertness during shifts.
• Good computer skills: Word, data entry, report writing.
• Physical ability to assist clients undergoing withdrawal symptoms and escort to medical centers.

Qualifications

• BA/BS, LVN or a combination of related education and experience, preferred.
• Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 days of employment.
• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment facility.
• 2+ years of supervising, managing, and evaluating staff in a similar setting, including budget management.
• Required CPR/First Aid certification.
• Valid California driver’s license with a good driving record and car insurance.

Reasonable Accommodation Statement

The physical demands described are representative of those that must be met by an employee performing the essential functions of this job (travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA.

Job‑Related Physical Abilities and Behaviors

• Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management, and housing.
• Physically assist clients in their efforts to exit the facility or emergencies.
• Assist clients undergoing seizure or other withdrawal symptoms, including ambulatory escort to a medical facility if necessary.
• Drive a passenger van and hold a valid California driver’s license.
• Use a standard telephone and handle call transfer and message relay.
• Employ verbal de‑escalation techniques and train supervisees in these techniques.
• Consult and collaborate with clinical staff for case management referrals.
• Communicate effectively with outside organizations.
• Function as a team member and cooperate with staff and agencies.
• Listen, act decisively, follow directions, control emotions, handle stress, develop conclusions, set priorities, train and supervise others, work with diverse populations, document accurately, maintain a positive attitude, and show flexibility to schedule changes.

Compensation and Benefits

• Generous contribution to medical, dental, Life and LTD for employee and 50% for dependents.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

Salary: $90K-95K based on experience and qualifications. Available for a full‑time position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants.