Assistant Operations Support Manager

Horizon Health Services; Buffalo (NY); On-site; USD 62,358 - 64,000; Full time

Benefits offered by this job

Training programs

Team building

401(k) with profit-sharing

Student loan assistance

Paid time off

Paid holidays

Job summary

Horizon Health Services in Buffalo, NY seeks an Assistant Operations Support Manager to lead scheduling for a 24/7 Treatment Assistant team, assist with hiring, and deliver comprehensive training programs for staff working in addiction treatment settings.

The role requires a Bachelor’s degree or equivalent experience, NYS driver’s license, and the ability to adapt training to diverse learners. Salary range and benefits reflect commitment to staff development.

Qualifications

• Bachelor’s degree required.
• 2-5 years scheduling, training, or working in an addiction or residential facilities required.
• Clean NYS driver’s license and three years of driving experience as a licensed driver required.
• Broad knowledge of training program design and delivery methods required.
• Must be flexible to meet changing training needs.

Responsibilities

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and cross-reference schedule to time cards and approve bi-weekly payroll for 30+ Treatment Assistants.
• Assist Operations Support Manager with phone screens, interviews, and hiring; manage new hire paperwork with HR services.
• Deliver training curriculum to Treatment Assistants on policies and procedures for working with addiction clients in a rehab facility.
• Select and deliver training using adult learning styles (individual, group, self-study, eLearning).
• Follow up training support during onboarding (6-12 months).
• Measure, evaluate, and track employee progress; provide feedback to manager.

Skills

Scheduling

Training design & delivery

Interviewing

Onboarding

HR collaboration

Education

Bachelor’s degree in related field

High School Diploma with 2-5 years scheduling/training in addiction or residential facilities

Job description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As an Assistant Operations Support Manager at Horizon, you will…

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 30+ Treatment Assistants.
• Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates. Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
• Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility.
• Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual, group, self-study, and/or eLearning training.
• Follow up assistance and triage training supporting staff during the onboarding process of 6-12 months.
• Measure, evaluate and track employee’s progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems, or changes in products or services.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops).
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree in related field required.

- OR -

• High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
• A clean, valid, NYS driver’s license, and three years of driving experience as a licensed driver required.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet our changing training needs.

Location:

This position is located at our Detox and Inpatient facility located at 291 Elm St, Buffalo NY.

Hours:

This position is Sunday - Thursday with 2 evenings shifts required along with on-call responsibilities. You may be required to cover Treatment Assistant shifts on evenings and weekends if needed so flexibility is required.

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $62,358 - $64,000. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Stationary posture with frequent standing/sitting alternation.
• Mobility between nearby worksites and within facilities.
• Mobility required involving repetitive wrist, hand, and finger movements.
• Handling light duties, moving objects up to 20 pounds, occasionally up to 50 pounds.
• Occasional operation of company owned motor vehicles.

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Qualifications

Skills

Behaviors

Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.