Program Manager

Horizon Treatment Services; San Jose (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Sign‑on bonus for bilingual applicants

Job summary

Horizon Services, Inc. in San Jose seeks a Program Manager to lead direct service staff at the Sobering Center, ensuring adherence to policies and high‑quality client care. The role emphasizes safety, QA, and regulatory compliance while developing staff and coordinating with leadership.

Responsibilities include staffing, training, scheduling, crisis support, and coordination of community resources. Strong background in residential treatment and de‑escalation is essential; travel is minimal.

Qualifications

• BA/BS or a combination of related education and experience.
• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility.
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility.
• 2+ years of experience training staff on variety of skills, including verbal de‑escalation, group milieu management/therapy.
• 2+ years of experience engaging clients in group-based activities and providing positive programming for clients.
• 2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility.
• 3+ years of experience working with diverse populations including people with disabilities.
• 1+ years of experience managing budgetary needs and expenses.
• Preferred current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP.
• Required: CPR/First Aid certification.
• Valid California driver’s license with a good driving record and car insurance.

Responsibilities

• Hire, train, and develop a high‑performing Direct Service team.
• Ensure high level of client care and safety.
• Maintain safety and security of staff and clients.
• Follow and enforce program policies and procedures (QA & Compliance).
• Manage program inventory and safety supplies, including observation monitoring system.
• Write and update job descriptions; recruit and hire direct service staff.
• Coordinate staff schedules with Deputy Director to ensure coverage and minimize overtime.
• Review time cards and manage attendance and leaves.
• Provide onboarding and ongoing performance feedback and professional development.
• Interpret and apply Horizon Services employee handbook.
• Oversee reception and information/referrals to clients.
• Identify training needs and coordinate staff development.
• Provide schedule coverage for all direct service duties.
• On‑call consultation and support during non‑regular hours.
• Manage medication storage and dispensing operations.
• Review procedures to ensure quality care and regulatory standards.
• Provide crisis support and de‑escalation training.
• Monitor client services from intake to discharge; ensure orientation.
• Develop knowledge of community resources related to health, mental health, finances, case management and housing.
• Assess, prioritize, plan case management referrals; connect to off‑site resources.
• Prepare statistical and narrative reports on treatment outcomes.
• Provide periodic inspections of grounds; ensure security and safety.
• Monitor clients to ensure appropriate supervision.
• Facilitate conflict resolution meetings with staff and clients.
• Punctuality and attendance in duties.
• Enforce policies; participate in meetings/trainings.
• Address client complaints promptly.
• Ensure documentation and random audits.
• Maintain knowledge of recovery practices and contract requirements.

Skills

Crisis intervention

Verbal de‑escalation

Staff training

Budget management

Cross‑functional communication

Education

BA/BS or related education and experience

RADT / RADT II / CADC I/II CCAPP (Preferred)

Job description

Job Title

Program Manager

Location

Mission Street Recovery Station, San Jose

Sign-On Bonus

For Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment). The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

ADA/FEHA Compliance Notice

Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources.

Who are we?

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co‑occurring capable residential programs to support the well‑being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

Job Summary

The Program Manager provides leadership, support, and oversight to all direct service personnel located at the Sobering Center. This supervisory position ensures adherence to all program and agency policies and procedures and assists Associate Directors to develop and deliver high‑quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.

Primary Accountabilities & Responsibilities

• People Management – hire, train, develop a high performing Direct Service team
• Client Care – ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance – follow and enforce program policies and procedures
• Program Inventory Management – all safety supplies, including observation monitoring system

People Management

• Write and update job descriptions to ensure work is relevant and appropriate job expectations are established.
• Recruit, interview, and hire direct service positions in coordination with the Associate Director.
• Coordinate and maintain all direct service staff schedules with support and collaboration from Deputy Director to ensure minimum facility coverage and minimize overtime hours.
• Daily review of time cards, correct missed punches and approved time off requests as appropriate.
• Provide new hire orientation and training for all direct service staff. Provide ongoing performance feedback, from recognition to disciplinary actions, to direct service staff, deliver quarterly ROADs, set goals & expectations and professional development processes with input from Program Director & Deputy Director.
• Interpret, consistently apply, and ensure compliance with Horizon Services employee handbook.
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.
• Identify team training needs and conduct/coordinate skills development training.

Client Care

• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on-call consultation and support for direct service staff during non-regular work hours.
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management.
• Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed.
• Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
• Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame.
• Develop knowledge of community resources related to health, mental health, finances, case management and housing.
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned.
• Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.

Safety & Security of Staff and Clients

• Provide periodic inspection of grounds and facility to assure security and safety.
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities.
• Facilitate conflict resolution meetings with staff and clients as needed.
• Punctuality and attendance to perform duties as scheduled.

Compliance & Enforcement

• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Receive, acknowledge and address client complaints in a timely manner as needed.
• Ensure adequate documentation of services by direct service staff, perform random audit of files.
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements.

Behavioral Strengths

• Driven: hard‑charging approach, sense of urgency, focusing on swift results.
• Daring: comfortable with taking risks and pitching bold ideas.
• Forceful: outspoken, assertive, and willing to advocate strongly for beliefs.
• Accommodating: adaptable and open to others’ input.
• Candid: communicates directly and gets to the point quickly.
• Analytical: questions and cautious when evaluating new ideas.

Success Competencies

• Builds Effective Teams: builds strong‑identity teams that apply diverse skills and perspectives.
• Service Delivery: provides a range of prevention, treatment and recovery services, applying a person-based approach.
• Problem Solving: uses logic and methods to solve difficult problems with effective solutions.
• Optimizes Work Processes: knows the most effective and efficient processes, focusing on continuous improvement.
• Experience with co‑occurring in a residential setting.
• Demonstrates ability to engage and support clients with challenging behaviors.
• Able to manage emotions and reactions to different situations, staying calm and clear under pressure.
• Ability to work effectively both individually and as part of a diverse team.
• Experience with evidence‑based practices and de‑escalating clients.
• Ability to communicate effectively cross‑functionally.
• Able to exercise good judgment and maintain healthy boundaries with clients.
• Able to stay awake and alert during shift.
• Good computer skills: word, data entry, write reports.
• Must be physically able to assist beneficiaries with withdrawal symptoms to medical centers.

Qualifications

• BA/BS or a combination of related education and experience.
• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility.
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility.
• 2+ years of experience training staff on variety of skills, including verbal de-escalation, group milieu management/therapy.
• 2+ years of experience engaging clients in group-based activities and providing positive programming for clients.
• 2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility.
• 3+ years of experience working with diverse populations including people with disabilities.
• 1+ years of experience managing budgetary needs and expenses.
• Preferred current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP.
• Required: CPR/First Aid certification.
• Valid California driver’s license with a good driving record and car insurance.

Reasonable Accommodation Statement

The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources.

Job-related Physical Abilities And Behaviors

• Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing.
• Must be able to physically assist clients in their efforts to exit the facility in case of emergency.
• Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary.
• Must be able to drive a passenger van and have a valid California Driver's License.
• Must be able to use a standard telephone, transfer call, take & relay messages.
• Ability to effectively utilize verbal de-escalation techniques.
• Ability to train supervisees and other program staff in verbal de-escalation techniques effectively.
• Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed.
• Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed.
• Ability to function as a team member and cooperate with other staff and agencies.
• Ability to listen to others and to act decisively on information received.
• Ability to follow written and verbal directions.
• Ability to control emotions in situations of conflict.
• Ability to handle stressful situations in a professional manner.
• Ability to process and develop appropriate conclusions.
• Ability to set priorities and carry through goals to completion.
• Ability to train and supervise others.
• Ability to work with diverse populations and people with disabilities.
• Ability to accurately document verbal and written information received.
• Ability to maintain a positive attitude.
• Flexibility to work with program and schedule change.

Equal Opportunity Employer Statement

Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants.

Compensation And Benefits

We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week.

• Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

Salary

$90K-95K based on experience and qualifications. Available for a full-time position.