Program Manager - Iowa

Daniels Sharpsmart; Des Moines (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

Daniels Health & Sharpsmart seeks an energetic Program Manager to support healthcare accounts in the Iowa territory. The role involves field visits, educating clinical staff on safety and compliance, and driving client success through strong relationship-building and account management.

You will work with cross-functional teams to review performance, conduct audits, and lead ongoing business reviews, ensuring top-tier service and customer satisfaction.

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship-building and customer service mindset.
• Ability to work independently with minimal supervision.
• Willingness to be on-site and perform field-based responsibilities in Iowa.
• Familiarity with CRM systems such as Salesforce.com.

Responsibilities

• Support development and execution of customer account strategies with key metrics (retention, revenue, cost savings).
• Partner with Account Managers and Field Service to ensure service meets requirements.
• Advocate for customers to help meet safety, sustainability, efficiency and compliance goals.
• Educate clinical staff on products/services related to safety and compliance.
• Conduct routine audits tied to contract KPIs and share outcomes.
• Hold ongoing meetings to communicate performance and business results.
• Collaborate across operations, sales, logistics and finance teams.
• Assist with installs and implementations for new or expanding offerings.

Skills

Relationship building

Account management

Customer service

Field work

CRM experience

Tools

Salesforce.com

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in the Iowa territory.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract's KPI's
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings
• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.