Account Manager - North Carolina

Lever, Inc.; Charlotte (NC); Remote; USD 105,000 - 125,000; Full time

Job summary

Daniels Health seeks an Account Manager to own the North Carolina market. You will manage a portfolio of healthcare clients, deliver outstanding service, and lead projects focused on retention, growth, and strategic opportunities.

The role is remote with travel to customers in your territory, primarily in North Carolina. You will build relationships, provide product expertise, and collaborate with operations, sales, and finance to achieve business results.

Qualifications

• 5+ years of industry experience in healthcare or related service fields.
• Excellent verbal and written communication skills.
• Strong presentation skills with value-based selling confidence.
• Outstanding computer-based skills including Salesforce and MS Office.

Responsibilities

• Develop and execute customer account strategies to drive retention, revenue growth, cost savings and profitability.
• Become a trusted advisor by deeply understanding each customer's business and aligning their needs to our solutions.
• Create account blueprints detailing contracts, services, products, and buying groups.
• Manage projects and coordinate cross-functional teams to deliver customer outcomes.
• Provide ongoing in-service education to clinical staff on safety, sustainability, and efficiency.
• Support new product installations or program implementations at customer sites.
• Lead quarterly business reviews and prepare data-driven strategic recommendations.

Skills

Relationship Building

Verbal Communication

Written Communication

Presentation Skills

Sales Experience

CRM (Salesforce)

Microsoft Office

Tools

Salesforce.com

Microsoft Office

Job description

At Daniels Health, we’re not just managing medical waste—we’re transforming healthcare safety.

Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we’re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that’s making a real impact in healthcare, you’ve just found your next home

Join Daniels Health as an Account Manager in the North Carolina market!

We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities—all while building strong relationships and ensuring customer satisfaction.

Location and Work Arrangement

This role is remote with expectations to travel to customers in your territory, primarily in North Carolina.

What you will do:

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter‑departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross‑functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre‑work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Candidate Profile

• 5+ years of industry experience
• Strong relationship building skills
• Hospital services or related service industry experience highly desirable
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer‑based skills; Salesforce.com, Microsoft Office, etc.

$105,000 - $125,000 a year

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.