Program Manager

CHAMP; Cleveland (OH); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Unlimited PTO

401K matching

Subsidized lunches

Fast-paced environment

Renovated office

Job summary

CHAMP is seeking an experienced Program Manager at our Cleveland onsite location. You will lead software program management projects for state implementations, coordinating internal teams and external clients to ensure on-time, high-quality delivery.

You’ll own risk management, RAID logs, and end-to-end execution while maintaining close client engagement. The role demands 4+ years of program management, strong organizational skills, and effective communication.

Qualifications

• Bachelor's degree required in business admin, CIS, or equivalent.
• 4+ years of software program management experience.
• Leadership of direct or indirect project/program teams.
• PMP or PgMP or equivalent preferred.
• Strong organizational and communication skills; strategic thinker.

Responsibilities

• Manage multiple projects and provide consolidated reporting.
• Coordinate with internal teams and external clients to meet goals.
• Foster strong client relationships for effective collaboration.
• Own the implementation process and ensure timely, high-quality delivery.
• Oversee risks and issues with mitigation strategies.
• Maintain RAID logs and project documentation.
• Track progress against milestones and deliverables.
• Lead integration testing and UAC processes.
• Collaborate with end-users to meet requirements.

Skills

Leadership

Communication

Organization

Strategic thinking

Relationship building

Adaptability

Education

Bachelor's degree in business administration, computer information systems, or equivalent

Job description

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Program Manager

Location: Cleveland (Onsite – 4 days in office)

Department: Client Delivery & Activation

Reports To: VP Client Delivery & Activation

Travel: Up to 10%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation Assistance

Your Impact

The Program Manager, reporting to our VP of Client Delivery and Management, is responsible for delivery management providing product, application, and project leadership. The IT Program Manager will oversee the successful implementation of projects within an assigned state. As the primary point of contact for the state, the Program Manager will play a pivotal role in coordinating internal and external efforts, ensuring project success through meticulous planning, communication, and quality control. This is an experienced Program Manager position and must have the ability to deliver exceptional client service. The IT Program Manager’s success will be tied to the overall success of team and the projects within the assigned state.

What You'll Do

• Management of multiple projects and rolling up reporting to a single view.
• Responsible for working with different internal teams and being accountable to external clients to accomplish targeted goals.
• Foster strong relationships with external clients to facilitate effective communication and collaboration.
• Take full ownership of the implementation process, ensuring high-quality and timely delivery of project outcomes.
• Oversee and manage project risks and issues, implementing effective mitigation strategies.
• Maintain the Project Plan, Risk and Issue Log (RAID Log), and all other project reporting tools.
• Ensure project documentation is up-to-date and accessible to relevant stakeholders.
• Monitor project progress against established milestones and deliverables.
• Lead and coordinate integration testing activities
• Facilitate User Acceptance Certification (UAC) processes.
• Work closely with end-users to ensure that delivered solutions meet their requirements and expectations.

What You Bring

• Bachelor’s degree in business administration, computer information systems, or equivalent required
• 4+ years of Software program management experience required
• Leadership of direct or indirect(project/program) teams experience required
• PMP or PgMP or equivalent preferred
• A high level of organization and attention to detail is required
• Excellent communication and interpersonal skills
• Strategic thinker
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships

Why You’ll Like Working Here

Annual Bonus Potential

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland Headquarters

Fast Paced work environment in a growth company

Newly Renovated Office Space

Salary Range

The expected salary range for this position is $110,000 to $130,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP Titles, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.