Program Manager

Confidential; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential is seeking a Program Manager to own end-to-end, multi-channel programs spanning brand, demand, media, CRM, and digital. This agency-side role requires hands-on experience delivering B2B programs within an agency environment, converting objectives into executable plans and driving cross-functional alignment for on-time, on-budget results.

You will own program ownership, staffing, budgets, and measurable outcomes while maintaining dashboards and acting as the single source of truth

Qualifications

• 5–8 years of program/project management experience in an agency setting.
• Experience supporting B2B clients.
• Proven ability to build staffing plans across internal and freelance teams.
• Strong understanding of creative workflows and budgets.
• Familiarity with Workfront for resourcing and tracking.
• Excellent stakeholder management and communication.

Responsibilities

• Translate business goals into executable program plans with KPIs.
• Orchestrate workflows across strategy, creative, media, CRM, and web.
• Lead staffing plans for internal and freelance creative teams.
• Maintain dashboards and single source of truth for the program.
• Manage budgets, forecasts, and margins at the program level.
• Drive risk flags, resource leveling, and on-time delivery.

Skills

Program management

Project management

Agency experience

B2B

Stakeholder management

Workfront experience

Team coordination

Tools

Workfront

Job description

We\'re hiring a Program Manager to own the full lifecycle of complex, multi-channel programs spanning brand, demand, media, CRM, and digital. This is an agency-side role, candidates must bring hands-on experience managing programs for B2B clients within an agency environment. You\'ll convert business objectives into executable plans, drive cross-functional alignment, and deliver programs that are on time, on budget, and tied to measurable outcomes.

What You'll Do:

Program Ownership

• Convert business goals into clear work plans, briefs, milestones, and KPIs.
• Orchestrate integrated workflows across strategy, creative, media, CRM, and web.
• Run structured cadences, reviews, and approvals with zero ambiguity on decisions.
• Maintain dashboards, documentation, and reporting as the single source of truth.

Creative Resourcing & Workflow Management

• Build and manage staffing plans for creative work, resourcing and scheduling across internal creative staff and freelance vendors, matching skill sets and availability to program needs.
• Serve as a true partner to the creative team, deeply understanding creative workflow (from concept through production) so timelines, priorities, and handoffs stay clear.
• Manage day-to-day workflows and deliverables with dedicated creative teams and vendors.
• Maintain accurate, up-to-date resourcing, task, and deliverable status in Workfront.
• Flag capacity conflicts and bottlenecks early, and adjust staffing plans to keep creative work on schedule.
• Support budgets, SOWs, forecasts, and margin performance at the program level.
• Drive predictable burn and flag deviations early for correction.
• Coordinate with Finance, Resource Management, and Account Leads to optimize staffing.
• Improve workflows, templates, and processes to reduce cycle time and operational drag.
• Build strong, direct relationships with clients and stakeholders.
• Support PMs/producers and contribute to delivery discipline across teams.
• Surface risks early, resolve blockers, and identify expansion opportunities.
• Model a high-accountability operating rhythm across all workstreams.

What Success Looks Like:

• Creative and cross-functional teams operate with clear priorities, sustainable capacity, and efficient handoffs.
• Workflows show reduced rework, faster cycle times, and controlled delivery costs.
• Revenue expands through disciplined scope management and proactive program growth.

What We're Looking For:

• 5–8 years of program/project management experience, with agency experience required, specifically supporting B2B clients within an agency setting. (Must have this experience to be considered.)
• Proven experience building and managing creative staffing plans, resourcing across internal creative teams and freelance vendors based on skill set and availability.
• Strong understanding of creative workflow, with a track record of being a trusted, embedded partner to creative teams rather than a hands-off tracker of deadlines.
• Demonstrated ability to run integrated marketing programs end-to-end.
• Solid financial management capability (budgets, forecasts, profitability).
• Strong stakeholder management and communication skills.
• Experience coordinating with external vendors and cross-agency partners.
• Proficiency in modern PM platforms, ideally Workfront, for resourcing and deliverable tracking.
• Ability to turn ambiguous objectives into clear, executable plans.