Partner Excellence Program Manager

Infor; Dallas (TX); Hybrid; USD 95,000 - 130,000; Full time

Job summary

A global leader in business cloud software is seeking a Partner Excellence Program Manager. This position involves developing partner health KPI dashboards and managing cross-functional teams to enhance partner engagement. Candidates should have experience in partner program management and data analytics skills. The role offers a hybrid work schedule based in Dallas, TX, or Alpharetta, GA.

Qualifications

• Experience in partner program management, partner ecosystem governance, or related roles.
• Legal authorization to work permanently in the United States without requiring a visa.
• Travel 30% may be required.
• Experience with sales enablement tools and CRM systems.
• Legal authorization to work permanently in the United States for any employer without visa sponsorship now or in the future.
• Travel 30%.

Responsibilities

• Collaborate across teams to design and maintain partner health KPI dashboards.
• Lead process governance to ensure data accuracy and actionable insights.
• Facilitate weekly meetings focused on partner exceptions and recruitments.
• Provide data-driven recommendations to improve the IPN program and scale successes.

Skills

Partner program management

Data analytic skills

Cross-functional collaboration

Stakeholder management

Data analysis and visualization

Education

MBA

Tools

CRM systems

Sales enablement tools

Job description

Join to apply for the Partner Excellence Program Manager role at Infor

Location: US - Hybrid work schedule 3 days in office. (Office location - Dallas, TX, or Alpharetta, GA)

Partner Health Insights

• Collaborate across cross functional teams to design, develop, and maintain leading and lagging partner health KPI dashboards.
• Establish and lead process governance to ensure data accuracy, transparency, and actionable insights.
• Document, publish, and share insights on trends and key themes. Identify correlations between partner enablement activities (e.g., demand generation, certification completion) and business performance.
• Provide data-driven recommendations to improve the IPN (Infor Partner Network) program, addressing gaps and scaling successes.

Ecosystem Program Leadership

• Act as the Single Point of Contact (SPOC) for ecosystem initiatives across GPS and Customer Success teams.
• Design, execute, and communicate outcomes of key partner engagement initiatives such as Delivery Success, Project Sentiment Score (PSS), and Deliver-to-Run (D2R).

Regional Approval Committee (RAC) Facilitation

• Lead and facilitate weekly RAC meetings focused on partner exceptions, recruitment, and status changes.
• Manage RAC documentation to ensure clear, transparent records of decisions and criteria.

Partner Status Governance

• Develop and manage processes to timely share and document partner status changes across Infor.com, internal systems, and enablement calendars.
• Ensure routine and embedded updates to maintain partner status accuracy and visibility.

Basic Qualifications

• Experience in partner program management, partner ecosystem governance, or related roles in a SaaS or Consulting Services organization.
• Data analytic skills with the ability to create and leverage partner health dashboards and interpret KPIs.
• Experience facilitating and leading committees and cross functional teams.
• Experience with sales enablement tools, CRM systems, and data governance practices.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
• Travel 30%.

Preferred Qualifications

• MBA.
• Cross-functional collaboration and stakeholder management experience.
• Data analysis and visualization experience.
• Program management and process governance experience.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage. At Infor we value your privacy that’s why we created a policy that you can read here.

At Infor, we value your privacy that’s why we created a policy that you can read here.