Program Management Leader

C&W Services (S); Raleigh (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

C&W Services (S) seeks a Program Management Leader to partner with client operations and project teams, strengthening governance and control for CRE initiatives. You will align with Account leadership and the P&P Platform to implement best practices across project delivery and lifecycle management.

Key duties include establishing global governance, overseeing capital planning, and providing independent schedule analysis for critical projects, ensuring data integrity and timely reporting to

Qualifications

• Experience coordinating across CRE/real estate and corporate operations.
• Ability to establish and monitor governance processes and KPIs.
• Strong planning and scheduling discipline for multi-project portfolios.

Responsibilities

• Provide governance and organizational controls for CRE leaders.
• Oversee capital planning governance and oversight processes.
• Support scheduling for select critical capital projects and monitor schedules.

Skills

Governance

PMO governance

Capital planning

Schedule analysis

Stakeholder management

Risk assessment

Job description

Program Management Leader

Job Description Summary

This role will work closely with key client operational and project management leaders to provide supplemental governance, organization and operational control for the client's CRE leaders. The role will report directly to the Account Director with a dotted line accountability to the P&P Platform to enact C&W best practices for Project Management Delivery.

Job Description

The Program Management Lead provides three primary functions:

• Corporate Real Estate COE Operational Governance & Oversight
• Capital Planning Governance & Oversight
• Scheduling Support for specific/critical projects

Each primary function is detailed below.

CRE Center of Excellence (COE) Scope of Services

The PMO provides structure for the delivery of corporate real estate services by developing and implementing a global framework that leverages specific points of collaboration with other real estate functions, such as transactions, strategic planning, occupancy, and facilities management. Specific responsibilities include:

• Partnering with other TIAA CRE functions and stakeholders to identify key points of interaction and developing/implementing a program-level controls/governance solution for the full project lifecycle
• Leveraging existing processes in place for transactions, lease administration, occupancy strategy, project management, and facilities management
• Establishing a means by which either TIAA or the C&W PMO can effectively monitor all critical activities within the lifecycle of leased locations
• Monitoring service provider performance against agreed KPIs and SLAs. This includes identifying trends, abnormalities, or performance gaps and escalating these to TIAA for review or intervention. Ensuring that performance data is captured consistently across all regions
• Oversee a team of controls specialists and technical resources responsible for: Developing and maintaining a library of reports and/or dashboards
• Manag ing and administr ing the governance of operational playbooks, process maps, and templates to facilitate global consistency via a centralized global template repository
• Engaging third‑party project managers to properly assess and ensure full compliance with the project delivery expectations set forth in the TIAA Project Management Delivery Playbook
• Tracking & reporting lack of compliance with established processes to TIAA along with recommendations for remediation
• Conducting regular, rigorous data validation and quality checks on inputs received from third-party project managers
• Tracking and reporting data integrity status to TIAA and recommend solutions to resolve identified data gaps or inconsistencies with the respective data owners

Global Capital Plan Governance & Oversight Essential Responsibilities

Develop and facilitate an end-to-end global capital planning process, ensuring that the portfolio's financial requirements are accurately captured, prioritized, and tracked, including:

• Facilitate the intake and prioritization of project pipelines as directed by client
• Support scenario analyses and data consolidation to ensure the capital plan remains aligned with the evolving needs of client's portfolio
• Verify the completeness and accuracy of submissions to the capital plan
• Analyze and interpret monthly performance data to track progress against the capital plan, highlighting any variances observed on key elements such as scope, schedule, and cost
• Support quarterly re‑forecasting and commercial reviews by providing the insights required to evaluate trends as part of rolling and multi‑year capital planning
• Drive the process for identifying and surfacing exceptions within the capital plan

Project Scheduler Consultant ("Scheduler") Essential Responsibilities

For a select amount (~7) key projects - provide independent schedule analysis, risk assessment, and ongoing schedule management support across a select portfolio of active and upcoming capital projects. The Scheduler will serve as an objective resource to evaluate schedule integrity, identify risks, and support Project Leadership in proactive decision‑making, including:

• Conducting an in‑depth analysis of the current project schedule(s) as provided by the General Contractor (GC), client's third‑party project team, and/or other project stakeholders.
• Hosting discussions with client's third‑party project team, GCs, and other relevant parties as needed to validate schedule assumptions, logic, and inputs
• Providing a written assessment addressing validity and accuracy of each project schedule
• Providing aggregated reports to client leadership showing trends, risks, and recommended best practice enhancements to client's third‑party project management team's scheduling strategies

Other Duties of the Program Management Lead :

• Quality Control: The Program Management Lead is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on proj