Program Management Analyst - Configuration, Change & Documentation

Accenture PLC; Albuquerque (NM); On-site; USD 74,000 - 116,000; Full time

Job summary

Accenture Federal Services is seeking a Program Management Analyst to oversee configuration and change management across applications, systems, and infrastructure. You will document changes, maintain configurations, and collaborate with technical teams to support transitions and updates.

The role requires developing training materials, ensuring documentation quality, and engaging stakeholders to gather requirements.

Qualifications

• Familiarity with configuration management tools and change tracking systems.
• Experience in developing and maintaining comprehensive documentation.
• Strong communication skills for effective stakeholder engagement.
• Ability to manage multiple priorities and adapt to changing team requirements.
• Experience in drafting training materials and supporting process improvements.
• Proficiency with documentation platforms.

Responsibilities

• Perform configuration and change management activities for applications, systems, and infrastructure.
• Support and execute change management processes to ensure smooth transitions and minimal disruption.
• Develop and maintain documentation, including instruction manuals, product guides, software documentation, work instructions, and customer service materials.
• Review and update documentation to ensure accuracy and compliance with organizational standards.
• Provide training documentation support to facilitate user adoption and knowledge transfer.
• Communicate effectively with stakeholders to gather requirements and provide updates on configuration and change management activities.
• Collaborate and flex across teams as needed to support organizational objectives and project needs.

Skills

Configuration management

Documentation

Stakeholder communication

Prioritization

Training materials

Documentation platforms

Tools

Change tracking systems

Documentation platforms

Job description

Accenture Federal Services is seeking a Program Management Analyst to oversee configuration and change management across applications, systems, and infrastructure. You will document changes, maintain configurations, and collaborate with technical teams to support transitions and updates.

The role requires developing training materials, ensuring documentation quality, and engaging stakeholders to gather requirements.