Program Lead for Tours, Access & Systems

St Jude Children's Research Hospital; Memphis (TN); On-site; USD 78,000 - 139,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis seeks a Program Manager, Liaison Office – Tours, Access & Systems to lead cross-institutional programs, manage tours for executives, and oversee access and campus coordination. You will implement Monday.com and other tools, optimize data reporting, and collaborate with stakeholders across St.

Jude and ALSAC. The role demands strong project management, communication, and the ability to drive continuous improvement in complex, fast-paced

Qualifications

• 4+ years in program management and delivery
• Experience designing/managing programs focused on customer needs
• Experience in program budget tracking, reporting and risk management
• Proven experience engaging with senior leaders to facilitate decision making
• Experience providing guidance and mentorship within program management team
• Some experience driving continuous program improvement projects
• Experience working at St. Jude or similar institutions highly preferred
• Significant experience with office project planning tools (e.g., MS Project, SharePoint, ServiceNow, Smartsheet, MS Office) highly preferred

Responsibilities

• Lead the planning and execution of a program including defining objectives, approaches, goals, governance mechanisms, resource deployment, periodic reviews, contingency planning and periodic reporting and communication.
• Collaborate with cross-functional teams internally and externally to achieve defined outcomes aligned with departmental strategies.
• Drive internal stakeholder management and communications, management of external vendors, and strong partnership with stakeholders inside and outside the institution.
• Track program and/or project success.
• Provide oversight and management of program budgets through planning, control and tracking of expenditures.
• Provide more complex analysis of data to create reports for senior leadership.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Skills

4+ years program management

Stakeholder management

Project leadership

Education

Bachelor's degree

Tools

MS Project

SharePoint

ServiceNow

Smartsheet

MS Office

Job description

St. Jude Children's Research Hospital in Memphis seeks a Program Manager, Liaison Office – Tours, Access & Systems to lead cross-institutional programs, manage tours for executives, and oversee access and campus coordination. You will implement Monday.com and other tools, optimize data reporting, and collaborate with stakeholders across St.

Jude and ALSAC. The role demands strong project management, communication, and the ability to drive continuous improvement in complex, fast-paced