Strategic Programs Lead: Tours, Access & Systems

St. Jude Children's Research Hospital; Lauderdale Courts (TN); On-site; USD 78,000 - 139,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a Program Manager, Tours, Access & Systems to serve as a key liaison between St. Jude and ALSAC.

You will develop, coordinate, and continuously improve access and tour programs, executive and special guest visits, and campus impact coordination. The role includes leading implementation of project management tools (Monday.com and related platforms), managing databases, producing reports for senior leadership, and guiding cross‑functional

Qualifications

• Bachelor's degree required.
• Minimum 4+ years experience in program management and delivery.
• Experience designing and managing programs with focus on customer needs.
• Experience in program budget tracking, reporting and risk management.
• Proven experience engaging with senior leaders to facilitate decision making.
• Experience providing guidance and mentorship within program management team.
• Some experience driving continuous program improvement projects.
• Experience working at St. Jude or similar institutions highly preferred.
• Significant experience working with office project planning tools (e.g., MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, MS Office) highly preferred.

Responsibilities

• Lead the planning and execution of a program including defining objectives, approaches, goals, governance mechanisms, resource deployment, periodic reviews, contingency planning and periodic reporting and communication.
• Collaborate with cross-functional teams internally and externally to achieve defined outcomes aligned with departmental strategies.
• Drive internal stakeholder management and communications, management of external vendors, and strong partnership with stakeholders inside and outside the institution.
• Track program and/or project success.
• Provide oversight and management of program budgets through planning, control and tracking of expenditures.
• Provide more complex analysis of data to create reports for senior leadership.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Skills

Program management

Stakeholder management

Budget tracking

Data reporting

MS Project

Smartsheet

SharePoint

ServiceNow

MS Office

Education

Bachelor's degree

Tools

MS Project

Microsoft SharePoint

ServiceNow

Smartsheet

MS Office

Job description

St. Jude Children's Research Hospital is seeking a Program Manager, Tours, Access & Systems to serve as a key liaison between St. Jude and ALSAC.

You will develop, coordinate, and continuously improve access and tour programs, executive and special guest visits, and campus impact coordination. The role includes leading implementation of project management tools (Monday.com and related platforms), managing databases, producing reports for senior leadership, and guiding cross‑functional