Program Lead

Merakey; Horsham (PA); On-site; Full time

Job summary

A leading non-profit organization is seeking a Program Lead to oversee daily operations and ensure high-quality services. The ideal candidate will have strong communication skills, experience in human services, and the ability to manage staff effectively. This role offers competitive pay and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

DailyPay

Flexible Schedules

Tuition Reimbursement

Employee Referral Bonuses

Qualifications

• 1-3 years of relevant experience required.
• Willingness to obtain NADSP Certification within the first year of hire.

Responsibilities

• Manage day-to-day program activities and ensure high-quality service delivery.
• Provide guidance and support to staff members.
• Ensure client safety and security by enforcing program policies.

Skills

Communication

Conflict Resolution

Decision Making

Teamwork

Education

High School diploma/G.E.D.

Job description

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking a Program Lead to join our team!

Earn $21/hour with the selection of Enhanced Pay Option

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Must possess:

• Excellent interpersonal, communication, and conflict resolution skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Ability to make quick decisions and remain calm under pressure
• Ability to work independently and collaboratively as part of a team

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals' strengths
• Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Specific Job Functions:

• Act as Lead staff and point person when on shift
• Prepare and manage house schedules in coordination with the Program Manager
• Perform direct care responsibilities including ADLs, food preparation/feeding, and maintaining supervision requirements
• Manage medication administration and management
• Handle incident management in coordination with the Program Manager and QCO
• Manage household needs including menu development, grocery shopping, and housekeeping
• Ensure ongoing upkeep and maintenance of the assigned home
  • Maintain overall cleanliness
  • Address daily maintenance needs (e.g., lightbulb replacements, filter cleanings)
  • Identify needed repairs and submit maintenance requests

Benefits

Merakey offers medical, dental, vision insurance plans, competitive compensation, and more!

• DailyPay
• Work/Life Balance
• Flexible Schedules
• Cell Phone Discount Plans
• Employee Referral Bonuses
• Tuition Reimbursement
• Care.com Membership

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Qualifications

The ideal candidate will possess the following qualifications:

• Must be 18 years old
• Must have a verifiable High School diploma/G.E.D. OR 4-5 years' experience working in a human services residential setting
• 1-3 years of relevant experience required
• Willingness to obtain NADSP Certification within the first year of hire, if required