Program Lead

Merakey; Exton (Chester County); On-site; Full time

Job summary

A leading company is seeking a Program Lead to oversee specific programs and services. This role involves managing staff, ensuring client safety, and delivering high-quality services. The ideal candidate will have strong interpersonal skills and relevant experience. Benefits include medical insurance, flexible schedules, and more.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

DailyPay

Work/Life Balance

Flexible Schedules

Cell Phone Discount Plans

Employee Referral Bonuses

Tuition Reimbursement

Care.com Membership

Qualifications

• Must be 18 years old.
• 1-3 years of experience required.
• Willingness to obtain NADSP Certification within the first year of hire.

Responsibilities

• Manage day-to-day program oversight and staff guidance.
• Ensure client safety and enforce program policies.
• Perform direct care responsibilities including ADLs and medication management.

Skills

Interpersonal Skills

Communication

Conflict Resolution

Decision Making

Team Collaboration

Education

High School diploma/G.E.D.

4-5 years' experience in a human services residential setting

Job description

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking a Program Lead to join our team!

Earn $21/hour with the selection of Enhanced Pay Option

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Must possess:

• Excellent interpersonal, communication, and conflict resolution skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Ability to make quick decisions and remain calm under pressure
• Ability to work independently and collaboratively as part of a team

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals' strengths
• Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Specific Job Functions:

• Acts as Lead staff and point person when on shift
• Prepares and manages house schedules in coordination with the Program Manager
• Performs direct care responsibilities including ADLs, food preparation/feeding, and maintaining supervision requirements
• Medication management and administration
• Incident management in coordination with Program Manager and QCO
• Manages household needs such as menu development, grocery shopping, and housekeeping
• Ensures ongoing upkeep and maintenance of the assigned home, including cleanliness, daily maintenance (lightbulbs, filter cleanings), and repairs

Benefits

Merakey offers medical, dental, vision insurance plans, competitive compensation, and more!

• DailyPay
• Work/Life Balance
• Flexible Schedules
• Cell Phone Discount Plans
• Employee Referral Bonuses
• Tuition Reimbursement
• Care.com Membership

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees support nearly 40,000 individuals and families across 12 states annually.

Qualifications

The ideal candidate will possess the following qualifications:

• Must be 18 years old
• High School diploma/G.E.D. or 4-5 years' experience in a human services residential setting
• 1-3 years of experience required
• Willingness to obtain NADSP Certification within the first year of hire, if required