Program Intern, Network Operations

Pilot Company; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Pilot Company is seeking a Network Operations Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This internship offers real-world technical support experience within our Network Operations group, helping maintain a reliable and high-performing network across stores and operations.

You will assist with monitoring, incident response, and maintenance while gaining exposure to Cisco tools and infrastructure tasks.

Qualifications

• Student pursuing a Technology or IT degree with networking/cybersecurity focus.
• Experience in service desk or guest support is a plus; certifications are a plus.

Responsibilities

• Maintain a reliable network through monitoring, incident response, and maintenance.
• Support network operations to improve uptime and efficiency.
• Troubleshoot issues under pressure and coach others through problems.
• Support infrastructure across stores and team members for a positive user experience.
• Utilize technology and relevant tools to assist the Network Operations team.

Skills

Tech savvy

MS Office

Excel

Critical thinking

Problem-solving

Multi-tasking

Coaching others

Education

Tech/IT degree student

Networking basics

Cybersecurity basics

Infrastructure knowledge

Tools

Cisco tools

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Are you a passionate and driven IT student with a strong aptitude for technology? Pilot Company is seeking a Network Operations Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain real-world technical support experience, directly contributing to our goal of maintaining a reliable and high-performing network.

In this role, you'll be an integral part of our Network Operations team, assisting with essential support tasks that will boost our efficiency and improve network performance. This role will have an impact on resolving critical issues, ensuring operational excellence across our infrastructure, stores, and for our team members and guests.

What You’ll Do

Your responsibilities may include:

• Maintain a reliable network: Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.

• Enhance operational efficiency: Handle essential support tasks to help us scale network operations and ensure a high-performing network.

• Troubleshoot and resolve issues: Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.

• Support our infrastructure: Contribute to the support of our infrastructure, stores, team members, and guests, ensuring a positive experience for all.

• Work with relevant tools: Utilize your aptitude with technology.

Qualifications

What We’re Looking For

• Education: A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.

• Experience: Experience in a service desk, help desk, or guest support role is a plus. Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.

• Technical Skills: Strong aptitude with technology, with proficiency in the MS Office Suite and Excel. Knowledge of Cisco tools and scripting is a plus.

• Soft Skills: A passion for our clients and guests, the ability to work well under pressure, excellent critical thinking and problem-solving skills, and the ability to multi-task and coach others through technical issues.

• Qualities: We value individuals who are driven, reliable, authentic, and welcoming.

Additional Information

Why Pilot Company?

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to maintain operational excellence, reliable in its support, authentic in its communication, and welcoming to new ideas and perspectives.

This is a full-time, in-person internship, DATES TBD. You’ll be working alongside our team in our Cross Park office in Knoxville, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.