Program Intern, Infrastructure Support

Pilot-Company-3; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Pilot Company in Knoxville, TN is seeking an Infrastructure Support Intern for the summer of 2027 to help deliver and maintain essential IT solutions, including Microsoft applications, Copilot, device imaging and patching. You will support Frontline IT Services to improve end-user experiences and ensure reliable enterprise technology across the organization.

Applicants are pursuing a bachelor’s or master’s degree in computer science or information technology; rising seniors and graduate students

Qualifications

• Student pursuing a bachelor's or master's degree in computer science, information technology, or related technical field.
• Rising seniors and graduate students are encouraged to apply.
• Foundational knowledge of server infrastructure, Microsoft server environments, cloud technologies, and AWS.

Responsibilities

• Support Server Operations: Assist with monitoring and supporting enterprise server environments to ensure reliability and performance for business users.
• Leverage Microsoft Intune: Help maintain secure, compliant end-user devices across the organization.
• Enhance End-User Technology Experiences: Support technology solutions that improve productivity and security.

Skills

Customer service mindset

Problem-solving

Communication skills

Team collaboration

Education

Bachelor's or Master's degree in Computer Science / Information Technology

Tools

Microsoft Intune

Microsoft server environments

AWS

Job description

• Position Category: Administrative Support (ADMINISTRATION)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Are you a proactive and detail-oriented computer science student with a passion for ensuring system reliability? Pilot Company is seeking an Infrastructure Support Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to directly contribute to our operational excellence by helping deliver and maintain essential technology solutions, including Microsoft applications, Copilot, device imaging and patching, and the systems and processes that enable IT resources across the organization.

In this role, you will be an integral part of the Infrastructure Support team. Your work will contribute to the daily operations of Frontline IT Services by supporting enterprise technology platforms, enhancing end-user experiences, and helping maintain the infrastructure and processes behind Microsoft applications, Copilot, device management, and IT service delivery.

What You'll Do

Your responsibilities may include:

Support Server Operations: Assist with monitoring and supporting enterprise server environments to help ensure systems remain reliable, available, and performing effectively for business users.

Leverage Microsoft Intune: Support device management initiatives through Microsoft Intune by helping maintain secure, compliant, and well-managed end-user devices across the organization.

Enhance End-User Technology Experiences: Partner with the Frontline IT Services team to support technology solutions that improve productivity, security, and the overall user experience

Qualifications

We're Looking For

Education: A student pursuing a bachelor's or master's degree in computer science, Information Technology, or a related technical field. Rising seniors and graduate students are encouraged to apply.

Technical Skills: Foundational knowledge of server infrastructure, including Microsoft server environments, cloud technologies, and AWS. Familiarity with enterprise IT systems, device management, or infrastructure support is a plus.

Soft Skills: Strong customer-service mindset with a genuine commitment to delivering a positive end-user experience. Demonstrated sense of urgency, effective problem-solving abilities, and strong communication skills. Ability to collaborate with team members, build relationships with stakeholders, and respond thoughtfully in a fast-paced support environment.

Qualities: We value individuals who are driven, reliable, authentic, and welcoming.

Additional Information

Why Pilot Company?

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to increase store system uptime, reliable in its commitment to key deliverables, authentic in its communication, and welcoming to new ideas and perspectives. You will be fully integrated into the team, participating in all team meetings and discussions, both internally and with vendors.

This is a full-time, in-person internship, June 7 - August 13, 2027. You'll be working alongside our team in Knoxville, where you'll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.