Program Intern, Operations Excellence

Pilot-Company-3; Knoxville (TN); On-site; USD 20,000 - 27,000; Full time

Job summary

Pilot Company is offering an Operations Excellence, Continuous Improvement Intern role in Knoxville, TN, for the summer of 2027. This full-time, in-person internship focuses on accelerating efficiency across the business through data-driven insights and continuous improvement initiatives.

You will join the Continuous Improvement team and work on projects that drive measurable improvements, partner with stakeholders at all levels, and help with data tasks to support process redesign and

Qualifications

• Rising junior, senior, or graduate student in Industrial Engineering or related field.
• Proficient in Excel and PowerPoint.
• Lean Six Sigma knowledge is a plus.

Responsibilities

• Provide data-driven insights to support rapid, sustainable improvements.
• Assist with data tasks to enable deeper analysis of ongoing projects.
• Contribute to actionable data insights informing process redesign and automation.

Skills

Analytical thinking

Problem solving

Lean Six Sigma

Education

Industrial Engineering

Tools

Excel

PowerPoint

Job description

• Position Category: Administrative Support (ADMINISTRATION)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Are you a proactive and analytical student with a passion for process improvement and strategic problem-solving? Pilot Company is seeking an Operations Excellence, Continuous Improvement Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to directly accelerate our strategic objective of enhancing organizational efficiency and resolving complex process issues across the business.

In this role, you will be an integral part of our Continuous Improvement team. Your work will involve providing data-driven insights to support rapid, sustainable improvements, which will have a direct impact on high-impact initiatives. This is an ideal position for someone who is a true thought partner, can solve problems differently, and wants to make a tangible impact on a company-wide scale.

What You’ll Do

• Drive operational efficiency: Help enhance organizational efficiency by supporting data-driven insights and resolving complex process issues.
• Accelerate project completion: Assist with essential data tasks, enabling deeper analysis of ongoing projects and supporting evidence for new initiatives.
• Analyze and inform: Contribute to actionable data insights that directly inform process redesign and automation efforts.
• Support key projects: Work with our team on projects that lead to quantifiable improvements like reduced cycle times and enhanced data quality.
• Collaborate and problem-solve: Work autonomously as a proactive, reliable, and authentic thought partner, collaborating with stakeholders at all levels of the business.

Qualifications

What We’re Looking For

Education: The ideal candidate is a rising junior, senior, or graduate student, with a major in Industrial Engineering being preferred.

Technical Skills: Extensive experience with Excel and PowerPoint is required. Knowledge of Lean Six Sigma systems is a plus.

Soft Skills: A dynamic thinker who can solve problems creatively. We're looking for someone who is a true thought partner, a team player, and can work with stakeholders at different levels. The ability to work autonomously and be proactive is crucial.

Experience: Previous professional experience is preferred, and some extracurricular activities are a plus.

Qualities: We value individuals who are driven, reliable, authentic, and welcoming.

Additional Information

Why Pilot Company?

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to meet deadlines, reliable in its commitment to accuracy, authentic in its interactions, and welcoming to new ideas and perspectives.

This is a full-time, in-person internship running from June 7 – August 13, 2027. You’ll be working alongside our team in our Knoxville headquarters, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.