Program Instructor - Rock Wall/Gym Attendants

YMCA OF PAWTUCKET; Pawtucket (RI); On-site; USD 19,000 - 25,000; Full time

Job summary

YMCA OF PAWTUCKET is seeking enthusiastic Rock Wall/Gym Attendants to oversee operations and maintain a safe, welcoming space for members of all ages in Pawtucket, RI. You will supervise activities, ensure equipment safety, and support program setup and breakdown.

The role emphasizes strong customer service, safety awareness, and ability to work with children and families in a community YMCA setting. CPR/First Aid/AED and background checks are required.

Qualifications

• High school diploma or equivalent; one year or more of college preferred.
• CPR, First Aid, and AED certifications required.
• Child Abuse Prevention training required within 30 days of hire.
• Experience working with children and diverse populations preferred.

Responsibilities

• Supervise the Rock Wall and Gymnasium to ensure a safe, welcoming environment.
• Monitor Rock Wall activities and enforce safety procedures and equipment use.
• Conduct safety checks of harnesses, ropes, mats, and facility gear; report issues.
• Provide supervision for children, teens, and adults with a positive attitude.
• Enforce YMCA policies and risk management procedures for safety.
• Deliver excellent customer service and assist participants as needed.
• Set up/break down equipment for programs, events, rentals, and activities.
• Respond to emergencies per YMCA safety plans and communicate issues to supervisors.

Skills

CPR

First Aid

AED

Child Abuse Prevention training

Experience with children

Diversity awareness

Education

High School Diploma or Equivalent

College coursework preferred

Job description

Job DetailsJob Location: Pawtucket, RI 02860Salary Range: $16.00

POSITION SUMMARY:

The MacColl YMCA and Pawtucket YMCA are seeking enthusiastic, dependable, and customer-focused Rock Wall/Gym Attendants to oversee the daily operations of both the Rock Wall and Gymnasium. This position plays a vital role in providing a safe, welcoming, and enjoyable environment for members and guests of all ages.

Essential Functions

• Supervise the Rock Wall and Gymnasium to ensure a safe, clean, welcoming, and well-organized environment for all participants.
• Monitor all Rock Wall activities, ensuring children and participants follow established safety procedures and proper climbing techniques while using all required safety equipment.
• Conduct safety checks of climbing equipment, harnesses, ropes, mats, and facility equipment before and throughout each shift, reporting any maintenance or safety concerns immediately.
• Provide attentive supervision of children, teens, and adults while maintaining a positive and inclusive atmosphere.
• Enforce YMCA policies, facility rules, and risk management procedures to promote a safe environment for all members and guests.
• Build positive relationships with members, non-members, and families by providing outstanding customer service, answering questions, and assisting participants whenever needed.
• Maintain the cleanliness and organization of both the Rock Wall and Gymnasium, including returning equipment to designated storage areas, wiping down equipment, sweeping when necessary, and ensuring all spaces are ready for the next group or activity.
• Assist participants with Rock Wall harness fitting, safety checks, belay procedures (if certified), and general orientation to the facility.
• Set up and break down equipment for YMCA programs, special events, rentals, and sports activities as needed.
• Encourage active participation while promoting teamwork, sportsmanship, respect, and inclusion among all participants.
• Respond appropriately to emergencies by following YMCA emergency action plans and safety protocols.
• Communicate effectively with supervisors regarding facility concerns, participant incidents, equipment needs, and operational updates.

QualificationsQUALIFICATIONS:

• High school diploma or equivalent; one year or more of college preferred.
• Meets minimum age standards as established by state law and/or the Y.
• CPR, First Aid, and AED certifications required.
• Child Abuse Prevention training required within 30 days of hire.
• Previous experience working with children preferred.
• Previous experience working with diverse populations.
• Ability to develop positive, authentic relationships with people from different backgrounds.
• Ability to understand and comply with YMCA Child Abuse Prevention policies.
• Completion of criminal background check and screening in accordance with YMCA standards.
• Completion of required Child Abuse Prevention training prior to and throughout employment.
• Demonstrated ability to maintain appropriate boundaries with youth.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).