Program Eligibility Leader & Senior Analyst

State of Arkansas; Arkansas; On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to coordinate county operations, guide eligibility decisions, and ensure policy compliance. This role leads a team responsible for processing applications and delivering quality service to Arkansans.

The position requires a bachelor’s degree or equivalent and 3+ years in eligibility work, including leadership. It emphasizes accuracy, efficiency, and customer focus within state programs.

Qualifications

• Bachelor’s degree or equivalent in psychology, sociology, social work, business, public administration, or a related field plus 3 years of experience.
• 3+ years in eligibility determination, case management, social service administration, or related field; 1 year in a leadership capacity.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Prepare reports on program performance, caseload statistics, and compliance findings.

Skills

Eligibility determination

Case management

Policy interpretation

Data entry

Reporting

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Case management software

Job description

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to coordinate county operations, guide eligibility decisions, and ensure policy compliance. This role leads a team responsible for processing applications and delivering quality service to Arkansans.

The position requires a bachelor’s degree or equivalent and 3+ years in eligibility work, including leadership. It emphasizes accuracy, efficiency, and customer focus within state programs.