Program Eligibility Leader & Expert

State of Arkansas; Lake Village (AR); On-site; USD 57,000 - 85,000; Full time

Job summary

The Department of Human Services (DHS) in Arkansas seeks a Program Eligibility Supervisor/Expert to oversee daily operations of program eligibility staff in a county facility, ensuring accurate determinations for state-administered programs and guidance to a team.

Requirements include a bachelor’s degree plus three years in social services, leadership experience, and strong knowledge of eligibility processes; the role offers pension, holidays, and comprehensive benefits.

Qualifications

• Bachelor’s degree plus three years of experience in social or community service work.
• Strong understanding of eligibility determination processes, regulations, and case management.
• Proficiency in data entry, reporting systems, and case management software.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Ensure accurate and timely case decisions based on program policies and applicant qualifications.
• Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
• Conduct quality assurance reviews and audits to identify and correct errors.
• Address complex eligibility issues and escalations; resolve customer inquiries professionally.

Skills

Leadership

Case management

Regulatory compliance

Process improvement

Case processing

Quality audits

Communication

Education

Bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field

Tools

Data entry

Reporting systems

Case management software

Job description

The Department of Human Services (DHS) in Arkansas seeks a Program Eligibility Supervisor/Expert to oversee daily operations of program eligibility staff in a county facility, ensuring accurate determinations for state-administered programs and guidance to a team.

Requirements include a bachelor’s degree plus three years in social services, leadership experience, and strong knowledge of eligibility processes; the role offers pension, holidays, and comprehensive benefits.