Program Eligibility Specialist I - Start in Public Service

State of Arkansas; Searcy (AL); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas DHS is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, and excellent verbal and written communication abilities to ensure timely and accurate determinations.

Primary responsibilities include reviewing and processing applications, verifying

Qualifications

• Strong attention to detail in reviewing documents and entering data.
• Proficiency in basic computer applications and case management systems.
• Ability to explain complex policies to applicants in an understandable manner.
• Ability to prepare, present, and review oral and written information and reports.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Attention to detail

Organizational skills

Typing / keyboarding

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in psychology, sociology, or related field

Job description

The State of Arkansas DHS is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, and excellent verbal and written communication abilities to ensure timely and accurate determinations.

Primary responsibilities include reviewing and processing applications, verifying