Impactful Program Eligibility Specialist I

State of Arkansas; Conway (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role emphasizes accuracy, organization, and customer service to provide timely determinations.

Under supervision, you will maintain case records, coordinate with providers, and communicate clearly with applicants about requirements and benefits, while upholding privacy and regulatory standards.

Qualifications

• One year of experience in customer service, administrative support, or case processing.
• Ability to review and verify information and prepare accurate eligibility determinations.
• Ability to explain policies to applicants and maintain confidentiality.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information (income, assets, residency, household composition).
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up for required documentation.
• Assist in monitoring ongoing eligibility and renewal processes.
• Communicate clearly to applicants regarding eligibility and status.
• Educate applicants on available resources and services.
• Ensure compliance with state and federal regulations.

Skills

Attention to detail

Customer service

Oral and written communication

Organizational skills

Data entry

Education

Bachelor's degree in psychology, sociology, or related field

Job description

State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role emphasizes accuracy, organization, and customer service to provide timely determinations.

Under supervision, you will maintain case records, coordinate with providers, and communicate clearly with applicants about requirements and benefits, while upholding privacy and regulatory standards.