Program Eligibility Lead & Expert

State of Arkansas; Little Rock (AR); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of the eligibility staff, ensuring accurate determinations for state programs and providing leadership to the team. This role reviews applications, delivers high-quality customer service, and guides staff to maintain compliance with policies.

Responsibilities include supervising and training staff, ensuring timely decisions, and producing performance reports while

Qualifications

• Bachelor’s degree in psychology, sociology, social work, business, public administration, or related field, plus three years in social or community service work, including two in supervisory capacity.
• At least three years of experience in eligibility determination, case management, social service administration, or related field including one year in leadership.
• Promotion to next classification level is at the department’s discretion, based on demonstrated skills, performance, workload, and organizational needs.
• Licensure/Certifications: N/A; other qualifications may be substituted upon approval.
• State of Arkansas provides equal employment opportunities regardless of race, color, religion, sex, pregnancy, age, disability, or national origin.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Prepare reports on program performance, caseload statistics, and compliance findings.

Skills

Eligibility determination

Case management

Data entry

Policy interpretation

Communication

Education

Bachelor's degree or equivalent

Tools

Case management software

Job description

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of the eligibility staff, ensuring accurate determinations for state programs and providing leadership to the team. This role reviews applications, delivers high-quality customer service, and guides staff to maintain compliance with policies.

Responsibilities include supervising and training staff, ensuring timely decisions, and producing performance reports while