Program Director - Mail Services - Remote

Lensa; Phoenix (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in IT Services is seeking a Program Director for Mail Services. You will manage teams and deliver operational strategies in mail and shipping, ensuring compliance with regulations and providing superior customer experiences. This role requires strong leadership and communication skills, along with a background in logistics management.

Qualifications

• 4+ years in Mail/Shipping/Logistics and warehouse operations/management.
• Experience with HazMat, IATA, DOT regulations.
• Ability to articulate complex concepts simply.

Responsibilities

• Manage teams delivering a portfolio of projects and programs.
• Ensure compliance with postal regulations and safety standards.
• Supervise staff and oversee recruiting during transitions.

Skills

Leadership

Communication

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Program Director - Mail Services - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, CBRE, is seeking professionals. Apply via Lensa today!

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. As the SME in Mail, Document Services, and Shipping & Receiving, your expertise is critical for creating and delivering operational strategies and superior customer experiences. You will analyze, evaluate, and implement operational plans to provide industry-leading services to clients.

What You’ll Do

• Evaluate scope of work to determine required headcount for daily operations.
• Create presentation materials on methodology and industry knowledge for staffing and operational models.
• Utilize cross-functional roles to deliver cost-effective staffing solutions.
• Ensure compliance with postal regulations, shipping requirements (IATA/DOT), security screening (CBRNE), and safety standards (HAZMAT, PPE).
• Assess current processes and identify improvements.
• Provide guidance on best practices for mail and shipping operations as a SME.
• Assist with troubleshooting operational challenges and implementing solutions.
• Supervise staff, monitor training, conduct performance evaluations, and oversee recruiting during transitions.
• Manage budgets, track time, and report operational and financial data.
• Serve as a point of contact for clients and escalate staffing or delivery issues.
• Coordinate resources for projects, facilitate meetings, and develop processes to support client needs.
• Report project statuses to senior management.
• Oversee cross-functional projects, ensure schedules are met, and resolve issues.
• Manage relationships with internal, external, and vendor partners.
• Lead by example, negotiate with partners, and solve complex operational problems.
• Travel up to 50% as needed, including some weekends.

What You’ll Need

• Bachelor's Degree preferred with 4 years of relevant experience or a combination of education and experience totaling 6+ years.
• 4+ years in Mail/Shipping/Logistics and warehouse operations/management.
• 4+ years of experience with HazMat, IATA, DOT regulations; certifications preferred but must be obtained within 120 days if not already held.
• Knowledge of material handling equipment and safety regulations.
• Experience in staffing, training, coaching, and performance management.
• Ability to articulate complex concepts simply and clearly.
• Strong leadership, organizational, and communication skills.
• Proficiency in Microsoft Office Suite.
• Authorized to work in the U.S. without sponsorship.

Additional Information

CBRE is committed to equal employment opportunity and provides accommodations for applicants with disabilities. For assistance, contact [e-mail] or call [phone] (U.S.) / [phone] (Canada).

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting