Program Director - Homeless Shelter

Carter Lard Consulting; New York (NY); On-site; USD 92,000 - 100,000; Full time

Job summary

Carter Lard Consulting is seeking a Program Director Homeless Services - Families with Children in Brooklyn, NY to oversee daily shelter operations and social services delivery, ensuring compliance with DHS policies and standards.

The role requires a Bachelor’s degree and at least five years in supervision/management within residential DHS-licensed settings, with strong written and oral communication and cultural sensitivity skills.

Qualifications

• Bachelor’s Degree required with DHS experience preferred for Tier 2 and migrant site experiences.
• Minimum five years’ experience in supervision or management.
• Minimum five years’ experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills, with ability to interact effectively across populations.

Responsibilities

• Oversee daily operations and social services management at the shelter site.
• Coordinate with senior leadership to vet, credential, and train shelter personnel in provided services.
• Ensure 24/7 emergency availability through rotating team schedules.
• Improve programs and processes to support permanent housing outcomes.
• Maintain HIPAA-compliant client communications and proper recording systems.

Skills

Leadership

Communication

Cultural sensitivity

Program management

Education

Bachelor's degree

Job description

Program Director Homeless Services - Families with Children

Brooklyn, NY

Salary Range: 92k - 100k

Summary

Oversee the daily operational and social services management of the shelter site. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per the approved DHS policies, procedures, and standards.

Responsibilities

• Vetting, training, oversight of daily operations and contract compliance or reporting for shelter
• Collaborate with Senior Leadership to vet, credential, equip/supply, and conduct training for all shelter personnel in providing exceptional shelter support that is culturally competent for all guests
• Flexible hours are required – with the need for 24/7 emergency availability rotating with team members
• Improve programs and processes to build systems of finding permanent housing
• Maintain standards of HIPAA compliance with all client communications
• Maintain a high level of industry knowledge and keep us up to date with changes required/recommended in the shelter operations.
• Ensure that charts and recording systems meet proper service control and standards, including DHS, OTDA and other regulatory agencies.

Qualifications

• Minimum Bachelor’s Degree, preferably in Social Work, Psychology, Human Service or related field with DHS experience for Tier 2 and migrant site experiences
• Minimum five years’ experience in supervision or management ·
• Minimum five years’ experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills. · Ability to interact effectively with all populations served with an emphasis on cultural sensitivity.