Program Director - DDD Services

Assurance Care & Support Services Inc; Woodbridge Township (NJ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

Job summary

Assurance Care & Support Services Inc in New Jersey seeks a Program Director to lead the agency's DDD CBS program. You will oversee operations, staff performance, regulatory compliance, and service quality to ensure person-centered, high-quality supports in line with NJ DDD regulations and agency standards.

You will collaborate with support coordinators, families, interdisciplinary teams, and leadership to promote positive outcomes, drive quality improvement, and ensure accurate documentation,

Qualifications

• Demonstrated leadership in a healthcare or human services setting.
• Knowledge of NJ DDD, Medicaid, HIPAA requirements is essential.
• Experience supervising supervisors and frontline staff.

Responsibilities

• Provide leadership and oversight for the daily operations of the CBS program.
• Ensure compliance with New Jersey DDD, Medicaid, HIPAA, and agency policies.
• Supervise, mentor, and evaluate supervisors, DSPs, and administrative staff.
• Lead recruitment, onboarding, training, and staff retention initiatives.
• Ensure staffing levels meet participant needs and program requirements.
• Review ISPs to ensure services are delivered as authorized.
• Collaborate with coordinators, families, guardians, and interdisciplinary teams.
• Oversee incident reporting, investigations, and follow-up per regulations.
• Monitor documentation, progress notes, EVV records, and service delivery for accuracy.
• Develop and implement quality assurance and CQI initiatives.
• Participate in licensing reviews, accreditation surveys, audits, and inspections.
• Prepare operational reports and compliance documentation for leadership.
• Manage departmental budgets, productivity, and resource allocation.
• Address client, family, and staff concerns professionally.
• Develop and update agency policies and best practices.

Skills

Leadership

Regulatory compliance

Staff supervision

Budget management

Quality improvement

Job description

Benefits

• 401(k)

Job Summary

The Program Director is responsible for the overall leadership, administration, and quality management of the agency's New Jersey Division of Developmental Disabilities (DDD) Community-Based Supports (CBS) program. This position oversees program operations, staff performance, regulatory compliance, and service quality to ensure individuals receive person-centered, high-quality supports in accordance with NJ DDD regulations and agency standards. The Program Director collaborates with support coordinators, families, interdisciplinary teams, and agency leadership to promote positive outcomes, maintain compliance, and support organizational growth.

Key Responsibilities

• Provide leadership and oversight for the daily operations of the DDD Community-Based Supports (CBS) program.
• Ensure compliance with New Jersey DDD, Medicaid, HIPAA, and agency policies and procedures.
• Supervise, mentor, and evaluate supervisors, Direct Support Professionals (DSPs), and administrative staff.
• Lead recruitment, onboarding, training, and staff retention initiatives.
• Ensure staffing levels meet participant needs and program requirements.
• Review and monitor Individualized Service Plans (ISPs) to ensure services are delivered as authorized.
• Collaborate with Support Coordinators, families, guardians, behavioral specialists, nurses, and other members of the interdisciplinary team.
• Oversee incident reporting, investigations, corrective actions, and required follow-up in accordance with DDD regulations.
• Monitor documentation, progress notes, EVV records, and service delivery to ensure accuracy, completeness, and compliance.
• Develop and implement quality assurance and continuous quality improvement initiatives.
• Participate in state licensing reviews, accreditation surveys, audits, and regulatory inspections.
• Prepare operational reports, performance metrics, and compliance documentation for executive leadership.
• Manage departmental budgets, productivity, and resource allocation.
• Resolve client, family, and employee concerns in a timely and professional manner.
• Develop, implement, and update agency policies, procedures, and best practices.
• Foster a positive, person-centered culture that promotes dignity, independence, community inclusion, and high-quality services for individuals receiving supports.
• Participate in on-call management and provide operational support during emergencies or critical incidents as needed.