Program Director (59086)

Phoenix House; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid holidays

Vacation and sick time

Dental and vision insurance

403(b) retirement plan

Tuition reimbursement

Pet insurance

Job summary

Phoenix House of New York, Long Island, seeks a Program Director to lead Clubhouse operations, ensuring social practice principles are embedded and services meet high-quality standards. You will oversee programs, staff, and volunteers, aligning practice with organizational values.

The role emphasizes staff supervision, program development, and compliance with funding and regulatory requirements, driving continuous improvement.

Qualifications

• Bachelor’s degree.
• Minimum of 3–5 years of experience in social services.
• Strong understanding of the clubhouse model and principles of rehabilitation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with a diverse group of individuals.

Responsibilities

• Provide overall leadership and oversight of Clubhouse operations, programs, services, and activities.
• Ensure Social Practice principles and the Clubhouse model are consistently integrated into program services.
• Supervise, train, coach, and support Clubhouse staff and volunteers.
• Recruit, hire, onboard, and develop staff to maintain appropriate program staffing levels.
• Coordinate staff schedules, responsibilities, caseloads, performance evaluations, and ongoing supervision.
• Conduct regular staff meetings and provide professional development and training opportunities.
• Ensure compliance with Phoenix House policies, funding requirements, professional standards, and applicable regulatory requirements.
• Oversee the development, implementation, monitoring, and continuous improvement of Clubhouse programs and activities.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Teamwork

Crisis management

Relationship management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Program Director at Phoenix House, you will be responsible for the overall leadership, operation, and quality of Clubhouse services, ensuring that all elements of social practice are available to members and that staff receive the training, supervision, and support needed to provide effective services.

• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

You Will Have Responsibilities Including But Not Limited To

• Provide overall leadership and oversight of Clubhouse operations, programs, services, and activities.
• Ensure Social Practice principles and the Clubhouse model are consistently integrated into program services.
• Supervise, train, coach, and support Clubhouse staff and volunteers.
• Recruit, hire, onboard, and develop staff to maintain appropriate program staffing levels.
• Coordinate staff schedules, responsibilities, caseloads, performance evaluations, and ongoing supervision.
• Conduct regular staff meetings and provide professional development and training opportunities.
• Ensure compliance with Phoenix House policies, funding requirements, professional standards, and applicable regulatory requirements.
• Oversee the development, implementation, monitoring, and continuous improvement of Clubhouse programs and activities.

Qualifications

REQUIRED EDUCATION

• Bachelor’s degree.
• Minimum of 3-5 years of experience in social services.
• Strong understanding of the clubhouse model and principles of rehabilitation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with a diverse group of individuals.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, etc.) and other relevant software.

CERTIFICATIONS

• N/A

Experience

• Experience working with individuals with severe and persistent mental illness.
• Knowledge of community resources and mental health services.
• Experience in program development and grant writing.

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem-Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear. Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.