Program Director 1 (CV105-221) - Operations Division

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

Volunteers of America Delaware Valley seeks an experienced Program Director 1 to oversee one of our housing and supportive service programs. Lead day-to-day operations, ensure program integrity, and coach staff to deliver high-quality services that support the stability and well-being of vulnerable individuals and families.

You will manage budgets, ensure compliance with licensing standards and funder expectations, develop policies, foster partnerships, and participate in coalitions to advance

Qualifications

• Bachelor's degree in a human services field.
• 5-7 years of relevant management experience in housing, social services, or community programs.
• Strong leadership, judgment, and team-building skills.
• Excellent written and verbal communication.
• Strong organizational and planning abilities.

Responsibilities

• Lead day-to-day program operations and provide direct supervision to all program staff.
• Ensure compliance with agency policies, licensing standards, and contractual obligations.
• Develop and implement policies, procedures, and quality improvement strategies.
• Prepare and manage budgets, monitor expenditures, and optimize fiscal health.
• Oversee training, staff development, performance evaluations, and team support.
• Conduct regular staff and client meetings to maintain communication and cohesion.
• Monitor program quality through ongoing evaluation and reporting.
• Build positive relationships with funders, partners, and community organizations.
• Participate in external coalitions, committees, and collaborative planning groups.
• Support agency-wide outcome tracking, data collection, and research initiatives.
• Perform regular off-hour program visits and manage crisis or operational issues as needed.

Skills

Leadership

Communication

Team Building

Organizational Skills

Strategic Planning

Flexibility

Education

Bachelor's degree in a human services field

Job description

Program Director 1

Lead with purpose. Ensure impact. Elevate care.

Volunteers of America Delaware Valley is seeking an experienced and mission-driven Program Director 1 to oversee one of our housing and supportive service programs. This leadership role is responsible for ensuring program integrity, operational efficiency, staff performance, and compliance with agency and funder expectations.

As Program Director 1, you will provide strategic oversight, coach your team, and manage the delivery of high-quality services that support the stability and well-being of vulnerable individuals and families.

What You'll Do

• Lead day-to-day program operations and provide direct supervision to all program staff
• Ensure compliance with agency policies, licensing standards, and contractual obligations
• Develop and implement policies, procedures, and quality improvement strategies
• Prepare and manage budgets, monitor expenditures, and optimize fiscal health
• Oversee training, staff development, performance evaluations, and team support
• Conduct regular staff and client meetings to maintain communication and cohesion
• Monitor program quality through ongoing evaluation and reporting
• Build positive relationships with funders, partners, and community organizations
• Participate in external coalitions, committees, and collaborative planning groups
• Support agency-wide outcome tracking, data collection, and research initiatives
• Perform regular off-hour program visits and manage crisis or operational issues as needed

What You Need

• Bachelor's degree in a human services field
• At least -5-7 years of relevant management experience in housing, social services, or community-based programs
• Strong leadership, judgment, and team-building skills
• Excellent written and verbal communication
• Strong organizational and planning abilities
• Flexibility to manage both routine operations and unexpected challenges

Why This Role Matters

• As Program Director 1, you will set the tone, shape the culture, and lead the charge in delivering life-changing services to those in need. Your leadership will empower your team, ensure accountability, and drive sustainable, client-centered impact.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA