Program Director

AMN Healthcare; United States; Hybrid; USD 120,000 - 190,000; Full time

Job summary

AMN Healthcare is seeking an experienced Onsite Program Director to serve as a trusted partner to a major client. You will provide on-site leadership, translate performance data into actionable insights, and drive value through managed services programs.

You will collaborate with client stakeholders, clinical and operational leaders, and AMN teams to strengthen relationships, implement strategies, and expand solutions.

Qualifications

• Bachelor's degree plus 7–10 years of work experience in client account management, MSP, staffing or related field.
• Experience with MSPs, staffing organizations, or complex client programs.
• Experience using technology, automation and AI-enabled tools to drive productivity and outcomes.

Responsibilities

• Serve as onsite partner, building strong client relationships with leaders and stakeholders.
• Provide strategic leadership during implementation, stabilization and ongoing operations.
• Expand MSP relationships and identify opportunities to increase utilization.
• Develop account strategies aligned with client priorities and business goals.
• Lead client conversations and reviews, translating data into actionable recommendations.
• Analyze dashboards and KPIs to identify trends and opportunities for improvement.
• Advise stakeholders at key decision points to drive outcomes.
• Prepare presentations with senior leadership to communicate progress and opportunities.
• Ensure alignment between client expectations and program delivery.

Skills

Strategic client management

Account leadership

Program governance

Executive communications

KPI & dashboard analysis

Business reviews

Negotiation

Cross-functional collaboration

Revenue growth

AI & automation adoption

Verbal & written communication

Change management

Education

Bachelor's degree + 7–10 years in relevant field

High School Diploma / GED + 11–14 years in relevant field

Job description

Location: Manchester, CT vicinity
Hybrid Role, 3 days onsite

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard

Named to Becker's Top 150 Places to Work in Healthcare - three years running.

Consistently ranked among SIA's Largest Staffing Firms in America.

Honored with Modern Healthcare's Innovators Award for driving change through innovation.

Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

We’re looking for an experienced, relationship-driven Onsite Program Director to serve as a trusted partner to one of our key healthcare clients. This highly visible role will provide onsite leadership, strengthen client relationships, and help drive the success and growth of AMN's Managed Services Program (MSP). As the boots-on-the-ground leader, you'll work closely with client stakeholders, clinical and operational leaders, and internal AMN teams to understand business needs, turn data into actionable insights, and deliver workforce solutions that create measurable value.

Job Responsibilities

• Serve as a trusted advisor and primary onsite partner, building strong relationships with client leaders and key stakeholders.
• Provide strategic leadership and support as the client program transitions through implementation, stabilization, and ongoing operations.
• Strengthen and expand Managed Services Program relationships by identifying opportunities to increase utilization and introduce additional AMN solutions.
• Partner with internal and external stakeholders to develop account strategies that support client priorities and business objectives.
• Lead strategic client conversations and business reviews, translating performance data, trends, and opportunities into meaningful recommendations.
• Analyze dashboards, reporting, and key performance indicators to identify trends, opportunities, and areas for improvement.
• Influence and advise client stakeholders at key decision points to drive successful outcomes.
• Develop compelling presentations and recommendations in partnership with senior leadership.
• Communicate account performance, strategies, opportunities, and progress toward goals to AMN leadership.
• Understand contractual requirements and Statements of Work and help ensure alignment between client expectations and program delivery.
• Support revenue growth and achievement of annual account goals.
• Leverage technology, automation, and AI-enabled tools to improve productivity, insights, and client outcomes.

Key Skills

• Strategic Client & Account Management
• Program Leadership & Oversight
• Client Implementation & Stabilization
• Consultative Problem-Solving
• KPI, Dashboard & Performance Reporting
• Executive Presentations & Business Reviews
• Influencing & Negotiation
• Cross-Functional Collaboration
• Revenue Growth & Account Expansion
• AI, Automation & Technology Adoption
• Strong Verbal & Written Communication
• Adaptability & Change Management

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 7-10 years of work experience OR High School Diploma/GED plus 11-14 years of work experience in client account management, managed services, healthcare, staffing, workforce solutions, program management, or a related field.
• Experience working with an MSP, staffing organization, or complex client program
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices

Work Environment / Physical Requirements

Work is performed in an office/home office environment.

Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we r